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101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques w/CD

101 Ways to Improve Cu...

by Lorraine L. Ukens
  • Published in 2007
  • 400
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

Chocolates on the Pill...

by Jonathan M. Tisch
  • Published in 2009
  • 256
Loyalty Myths: Hyped Strategies That Will Put YouOut of Business--and Proven Tactics that Really Work

Loyalty Myths: Hyped S...

by Henri Wallard, Terry G. Vavra, Lerzan Aksoy, Henri Wallard
  • Published in 2005
  • 272
The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More!

The Ultimate Online Cu...

by Marsha Collier
  • Published in 2011
  • 252
Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World

Taming the Search-and-...

by Jill Griffin
  • Published in 2009
  • 288
It's All About Service: How to Lead Your People to Care for Your Customers

It's All About Service...

by Ray Pelletier
  • Published in 2005
  • 256
Indispensable: How to Become the Company That Your Customers Can't Live Without

Indispensable: How to...

by Joe Calloway
  • Published in 2005
  • 240
Customer Loyalty: How to Earn It, How to Keep It(New and Revised Edition)

Customer Loyalty: How...

by Jill Griffin
  • Published in 2002
  • 272
Connected CRM: Implementing a Data-Driven, Customer-Centric Business Strategy

Connected CRM: Impleme...

by David S. Williams
  • Published in 2014
  • 256
Marketing in the Participation Age: A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage

Marketing in the Parti...

by Daina Middleton
  • Published in 2012
  • 224
Anticipate: Knowing What Customers Need Before They Do

Anticipate: Knowing Wh...

by Jeff Tobe, Jeff Tobe
  • Published in 2012
  • 224
How to Talk to Customers: Create a Great Impression Every Time with MAGIC

How to Talk to Custome...

by Tom Larkin, Tom Larkin
  • Published in 2007
  • 224

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