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Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge ofMaking the Rhetoric of Change a Reality

Leadership and the Cus...

by Gary Heil, Tom Parker, Rick Tate
  • Published in 1994
  • 320
At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

At Your Service: Calam...

by Hal Becker
  • Published in 1998
  • 288
Managing to Keep the Customer: How to Achieve andMaintain Superior Customer Service Throughout theOrganization, Revised Edition

Managing to Keep the C...

by Robert L. Desatnick, Denis H. Detzel
  • Published in 1993
  • 320
The Hidden Power of Your Customers: Four Keys toGrowing Your Business Through Existing Customers

The Hidden Power of Yo...

by Becky Carroll
  • Published in 2011
  • 240
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Customer Success: How...

by Lincoln Murphy, Dan Steinman, Lincoln Murphy
  • Published in 2016
  • 256
Service Design for Business: A Practical Guide toOptimizing the Customer Experience

Service Design for Bus...

by Melvin Brand Flu, Lavrans Løvlie, Melvin Brand Flu
  • Published in 2015
  • 208
Trend-Driven Innovation: Beat Accelerating Customer Expectations

Trend-Driven Innovatio...

by Delia Dumitrescu, David Mattin, Maxwell Luthy, Delia Dumitrescu
  • Published in 2015
  • 368
Planting Flowers, Pulling Weeds: Identifying YourMost Profitable Customers to Ensure a Lifetime ofGrowth

Planting Flowers, Pull...

by Janet Rubio, Patrick Laughlin
  • Published in 2002
  • 288
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

The Celebrity Experien...

by Donna Cutting
  • Published in 2008
  • 256
Services Marketing

Services Marketing

by Kenneth E. Clow, Kenneth E. Clow
  • Published in 1997
  • 592
Competing In a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

Competing In a Service...

by Anders Gustafsson, Anders Gustafsson
  • Published in 2003
  • 208
Customer.Community: Unleashing the Power of YourCustomer Base

Customer.Community: U...

by Kim Daus, Kim Daus
  • Published in 2002
  • 288

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