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Managing to Keep the Customer: How to Achieve andMaintain Superior Customer Service Throughout theOrganization, Revised Edition
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  • Wiley

More About This Title Managing to Keep the Customer: How to Achieve andMaintain Superior Customer Service Throughout theOrganization, Revised Edition

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ROBERT L. DESATNICK is president and founder of Creative Human Resource Consultants, based in Chicago. Denis H. Detzel is vice president and director of research and development practice of the Hay Group, a management consulting firm also in Chicago. DENIS H. DETZEL Robert L. Desatnick is president and founder of Creative Human Resource Consultants, based in Chicago. Denis H. Detzel is vice president and director of research and development practice of the Hay Group, a management consulting firm also in Chicago.

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