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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

The Cornell School of...

by Michael C. Sturman
  • Published in 2011
  • 512
Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence:...

by Teri Yanovitch, Teri Yanovitch
  • Published in 2009
  • 256
Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

Selling Luxury: Connec...

by Genevieve Tour, Genevieve Tour
  • Published in 2009
  • 176
What's The Secret? To Providing a World-Class Customer Experience

What's The Secret? To...

by John R. DiJulius
  • Published in 2008
  • 336
Beyond the Familiar - Long-Term Growth throughCustomer Focus and Innovation

Beyond the Familiar -...

by Sean Meehan, Sean Meehan
  • Published in 2011
  • 184
The Relationship Revolution - Closing the CustomerPromise Gap

The Relationship Revol...

by Larry Hochman
  • Published in 2010
  • 166
The Wallet Allocation Rule: Winning the Battle for Share

The Wallet Allocation...

by Alexander J. Buoye, Lerzan Aksoy, Luke Williams, Alexander J. Buoye
  • Published in 2015
  • 240
The SaaS Email Marketing Playbook

The SaaS Email Marketi...

by Étienne Garbugli
  • Published in 2020
  • 174
The Customer Education Playbook: How Winning Companies Use Training to Engage, Convert, and Retain Customers

The Customer Education...

by Barry Kelly
The Business of Belonging: How to Make Community your Competitive Advantage

The Business of Belong...

by David Spinks
  • Published in 2021
  • 208
Managing Customer Experience and Relationships: AStrategic Framework, Fourth Edition

Managing Customer Expe...

by Don Peppers
Customer Data Platforms - Use People Data to Transform the Future of Marketing Engagement

Customer Data Platform...

by Martin Kihn
  • Published in 2020
  • 240

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