Business & Economics Customer Relations

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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

The Cornell School of...

by Michael C. Sturman
  • Published in 2011
  • 512
Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Unleashing Excellence:...

by Teri Yanovitch, Teri Yanovitch
  • Published in 2009
  • 256
Selling Luxury: Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

Selling Luxury: Connec...

by Genevieve Tour, Genevieve Tour
  • Published in 2009
  • 176
What's The Secret? To Providing a World-Class Customer Experience

What's The Secret? To...

by John R. DiJulius
  • Published in 2008
  • 336
Beyond the Familiar - Long-Term Growth throughCustomer Focus and Innovation

Beyond the Familiar -...

by Sean Meehan, Sean Meehan
  • Published in 2011
  • 184
The Relationship Revolution - Closing the CustomerPromise Gap

The Relationship Revol...

by Larry Hochman
  • Published in 2010
  • 166
The Wallet Allocation Rule: Winning the Battle for Share

The Wallet Allocation...

by Alexander J. Buoye, Lerzan Aksoy, Luke Williams, Alexander J. Buoye
  • Published in 2015
  • 240
The Customer is an A**hole

The Customer is an A**...

by E.V. Rose
  • Published in 2019
  • 68
Stumbling Blocks to Stepping Stones

Stumbling Blocks to St...

by Doug Zahn
  • Published in 2019
  • 354
The Customer Success Professional’s Handbook: Howto Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

The Customer Success P...

by Ashvin Vaidyanathan
  • Published in 2020
  • 256
Managing to Keep the Customer: How to Achieve andMaintain Superior Customer Service Throughout theOrganization

Managing to Keep the C...

by Robert L. Desatnick
  • Published in 1987

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