The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive
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More About This Title The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive


A game-changing approach to management

Too often discussions of management practice focus exclusively on managing people and organizational issues. Rarely, however, do they incorporate a discussion about technology or address all three dimensions in a balanced way. When they do, the result is game changing. In our hypercompetitive environment, those managers who are outstanding at being plugged into their people, technology, and organizational processes simultaneously excel at coming up with effective business solutions.

The Plugged-In Manager makes the case that being plugged-in—the ability to see choices across each of an organization's dimensions of people, technology, and organizational processes and then to mix them together into new and powerful organizational strategies, structures, and practices—may be the most important capability a manager can develop to succeed in the 21st century. Step by step Griffith shows you how to acquire this ability.

  • Shows what it takes for business managers to succeed as technology and organizations become more and more complex
  • Profiles exceptional leaders and organizations who are plugged-in, such as Tony Hsieh, CEO of
  • Offers a fresh look at management issues

Filled with compelling case studies and drawing on first-hand interviews, The Plugged-In Manager highlights this often neglected managerial capability and the costs of only focusing on one dimension rather than all three.


Terri L. Griffith is a professor ofmanagement at Santa Clara University in Silicon Valley. With more than 25 years of research in organizations of all sizes and across industries, she has developed deep insights about the realities of working with technology. She writes the award-winning blog "Technology and Organizations." To find out more, please visit


Foreword ix
John Hagel III

1 Plugging In to the Twenty-First Century 1

2 Why You Need Plugged-In Management 11

Part One The Three Practices of the Plugged-In Manager 33

3 First Practice: Stop-Look-Listen 41

4 Second Practice: Mixing 63

5 Third Practice: Sharing 89

Part Two Learning to Plug In 113

6 Assess Your Ability to Plug In 119

7 Plugging In Through Practice 137

8 The Layers of Plugged-In Management 159

Notes 173

Acknowledgments 185

About the Author 191

Index 193