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More About This Title You Can't Lead With Your Feet on the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits
—MICHAEL V. DRAKE, MD, Chancellor, University of California, Irvine
"The world of tourism, hospitality, and hotels has become a very global, complex, and diverse industry. No one knows this better than Ed Fuller. In this thoughtfully written text, Ed is speaking to business students, managers, and executives of all industries through his rich experience in the global hotel industry. We have found many great examples within these pages of how we can conduct business better, and I would suggest that they are not only relevant in the United States but throughout the world."
—ANDREW H. FEINSTEIN, James A. Collins Distinguished Chair and Dean, The Collins College of Hospitality Management, Cal Poly Pomona
"The World Travel & Tourism Council services six continents. Ed's book will empower you to apply many of the principles that we employ globally, whether it's in Denver, Dubai, or Düsseldorf. These principles will give you a competitive edge in your markets immediately."
—JEAN-CLAUDE BAUMGARTEN, President, World Travel & Tourism Council
"Ed Fuller's generous layers of personal experiences and his crisp narrative make his stern message easy to understand. Take my advice, read his book before you take another plane on a foreign business trip. It will change the way you behave."
—GEOFFREY KENT, founder and Executive Chairman, Abercrombie & Kent
"Let me tell you what Ed's book isn't: it's not a primer on how to shake hands or fold your napkin in another country. It's an incredibly rich insight into leadership through well-earned personal relationships and experiences that American business executives need to embrace to succeed in the global economy."
—ROGER DOW, President and CEO, U.S. Travel Association
"Ed's book gives the student, manager, and executive practical experience in dealing with unique situations, new relationships, and creative problem-solving approaches that are broadly applicable in the business world, no matter where you live or whom you deal with. The insights will prove valuable to your personal growth."
—ANDY POLICANO, Dean, The Paul Merage School of Business, University of California, Irvine
Foreword J.W.MARRIOTT vii
1 Ditch the Desk 1
2 The Value of Values 23
3 To Respect Is to Inspire 43
4 Trust Must Be Earned 67
5 Learn to Communicate 95
6 Lead from the Front 117
7 The Past Lives On 137
8 Cultivate Your Connections 159
About the Author 187