The Volunteer Management Handbook, Second Edition + website: Leadership Strategies for Success
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More About This Title The Volunteer Management Handbook, Second Edition + website: Leadership Strategies for Success


Completely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook, Second Edition is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.

Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much moreUp-to-date, practical guidance for the major areas of volunteer leadership and managementExplores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, The Volunteer Management Handbook, Second Edition is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.


TRACY D. CONNORS has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not-for-profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a graduate student at Capella University completing requirements for a doctoral degree in human services management.



Part One Volunteer Resource Program Assessment, Analysis, and Planning.

Organizational Assessment/Planning.

Chapter 1: Volunteer Models and Management (R. Dale Safrit, EdD, North Carolina State University and Ryan Schmiesing, PhD, Ohio State University).

Chapter 2: Volunteer Demographics (Harriett C. Edwards, EdD, R. Dale Safrit, EdD and Kimberly Allen, PhD, North Carolina State University).

Chapter 3: Preparing the Organization for Volunteers (Jeffery L. Brudney, PhD, Cleveland State University).

Chapter Digital A: Volunteer Management of Governance Volunteers (Keith Seel, PhD, CVA, Mount Royal University)

Chapter 4: Shaping an Organizational Culture of Employee and Volunteer Commitment (Judith A. M. Smith, DM, HandsOn Jacksonville, Inc.).

Chapter Digital B: Understanding the Changing Organization as a Primary Context for Volunteering (Judith A. M. Smith, DM, HandsOn Jacksonville, Inc.)

Chapter Digital C:  Organizational and Programmatic Benefits from Adversity:  Comprehending the Centrality of the Role of Adverse Experiences in and on the NPO and its Programs (Elizabeth Power, Med, EPower & Associates, Inc.)

Operational Assessment/Planning.

Chapter 5: Maximizing Volunteer Engagement (Sarah Jane Rehnborg, PhD and Meg Moore, MBA, University Of Texas at Austin).

Chapter 6: Assessment, Planning and Staffing Analysis (Cheryle Yallen, MS, CNY Enterprises, Chicago, IL and Barbara Wentworth, MS).

Chapter 7: Policy Development for Volunteer Involvement (Linda L. Graff, BSW, MA, Linda Graff and Associates Inc.).

Chapter Digital D: Options for Volunteer Involvement (Bryan D. Terry, PhD; Amy M. Harder, PhD; Dale W. Pracht, PhD, University of Florida)

Chapter Digital E: Managing Voluntourism (Muthusami Kumaran, PhD, University of Florida and Joanna Pappas, MA, Faith Ventures Investment Corporation)

Part Two Strategic Deployment and Implementation.


Chapter 8: The Latest Approach to Volunteer Recruitment Competency-Competence Pathways and Volunteer Resource Management Systems (Stephen Hobbs, EdD,

Chapter Digital F: Marketing Volunteerism for Specialized Cohorts (Lori Gotlieb, The Arthritis Society, Ontario Region).

Chapter 9: Orientation: Welcoming New Volunteers into the Organization (Harriett C. Edwards, EdD, North Carolina State University).


Chapter 10: Training Volunteers (Mary Kay Hood, MS, Hendricks Regional Health).


Chapter 11: Volunteer and Staff Relations (Nancy Macduff, MACE, Macduff/Bunt Associates).

Chapter 12: Communicating with Volunteers and Staff (Denise Sevick Bortree, PhD, Pennsylvania State University).

Chapter Digital G: Social Media and Volunteer Programs (Nancy MacDuff, MACE, MacDuff/Bunt Associates).

Program Management.

Chapter 13: Volunteer Performance Management: The Impact Wheel (Julie Cross, PhD, Stratagem, Inc. and Stephen Hobbs, EdD, WELLth Learning Network).

Chapter Digital H: Effective Leadership and Decision-Making (Nicole LaMee Perez Stedman, PhD, University of Florida).

Chapter 14: Risk Management in Volunteer Involvement (Linda L. Graff, MA, Linda Graff and Associates Inc.).

Chapter Digital I: Information System Tools for Volunteer Management (Debra C. Burrows, PhD, Pennsylvania State University).

Chapter Digital J: Executive and Managerial Coaching in Nonprofits Critical Leadership Development (Milena Meneghetti, MSc, CHRP, Registered Psychologist, Family Psychology Centre).

Part Three Results and Evaluation.

Chapter 15: Evaluating the Volunteer Program, Contexts and Models (Jeffrey L. Brudney, PhD, Cleveland State University and Tamara G. Nezhina, PhD, Depaul University).

Chapter 16: Evaluating Impact of Volunteer Programs (R. Dale Safrit, EdD, North Carolina State University).

Part Four Applied Management Practice.

Chapter Digital K: Mission Fulfillment, Even During Challenging Times (Brian P. Higley, PhD, The Building Blocks LLC, University of North Florida; Martin Heesacker, PhD, University of Florida; Brian J. Mistler, PhD, Hobart and William Smith Colleges; Justin Farinelli, BS, Lieutenant, U.S. Army)

Chapter Digital L: Ethics Professional Ethics for Volunteers (Joan E. Pynes, PhD, University of South Florida)

Chapter Digital M: Professionalism and Credentialing in the Field of Volunteer Management (Larry Ullian, EdD, Muskie School of Public Service, University of Southern Maine; Anne B. Schink, CVA, Consultant in Volunteer Management)

Chapter Digital N: Advocacy in Volunteer Management (Anne B. Schink, CVA, Consultant in Volunteer Management; Larry Ullian, EdD, Muskie School of Public Service, University of Southern Maine)

Chapter Digital O: National, State and Local Community Programs for Volunteer Resource Managers (Kristin Callazzo Hodgson, CAE, Clinical and Laboratory Standards Institute)

Chapter Digital P: Volunteer Management: Hospice Organizations (Ginny Burns, CVA, Big Bend Hospice)

Chapter Digital Q: Volunteer Resource Management in Local Development Organizations (Portugal): An International Perspective (Timothy L. Koehnen, PhD, Professor Associado, University of Trás-os-Montes e Alto Douro)

Chapter Digital R: International Volunteer Management (Marilyn K. Lesmeister, PhD, Oregon State University; Pamela Rose, PhD, Oregon State University; Erin Barnhart, PhD, Effective Altruism, LLC)

About the Editor. About the Contributors.

About the Website.