The Trustworthy Leader: Leveraging the Power of Trust to Transform Your Organization
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More About This Title The Trustworthy Leader: Leveraging the Power of Trust to Transform Your Organization


How leaders from the best workplaces build trust in their organizations

The Trustworthy Leader reveals the benefits organizations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples from the Best Companies to Work For, Lyman, cofounder of Great Place to Work Institute, explains that being trustworthy means that leaders' behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others. She identifies six elements that reflect a leader's trustworthiness: honor, inclusion, engaging followers, sharing information, developing others, and moving through uncertainty to pursue opportunities.

  • Features leaders from great companies such as REI, Wegman's, R.W. Baird, TDIndustries, and more
  • Based on more than 20 years of rigorous research into the value of trust in companies large and small and its link to financial and organizational performance
  • Published to coincide with the release of the FORTUNE 100 Best Companies to Work For 2012 list

This book offers a key to developing high levels of trust, a critical endeavor in an age when seemingly every day a story of a leader's lapse in ethical behavior makes headlines.


Amy Lyman is cofounder of Great Place to Work® Institute. She conducts research on Best Companies, linking the quality of workplace conduct with financial and non-financial benefits. She is a popular speaker and the author of many articles.


Preface ix

1 The Trustworthy Leader 1

2 The Honor of Leadership 17

3 Inclusion 41

4 Valuing Followership 65

5 Sharing Information 91

6 Developing Others 113

7 Uncertainty and Opportunity 139

8 How It All Comes Together 169

Notes 197

Acknowledgments 199

About the Author 201

Index 203