Technology-Enhanced Assessment of Talent
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"This volume provides anyone using technology-enhanced assessments as part of organizational selection, promotion, or development programs, or considering their use, with both cutting-edge discussions of critical measurement issues and detailed examples of ongoing HR systems that highlight the opportunities and challenges of such assessments." —James L. Farr, professor, Department of Psychology, Pennsylvania State University

"Assessment systems provide an efficient means to evaluate and deploy talent across our global business. Technology-Enhanced Assessment of Talent highlights the science behind these technologies, as well as cutting-edge solutions shown to be effective in running the talent side of business." —David A. Rodriguez, Ph.D., executive vice president, Global Human Resources, Marriott International, Inc.

The Jossey-Bass SIOP Professional Practice Series was launched in 1988 to provide I-O psychologists, organizational scientists and practitioners, human resources professionals, managers, executives and those interested in organizational behavior and performance with volumes that are insightful, current, informative and relevant to organizational practice. The volumes seek to inform those interested in practice with guidance, insights and advice on how to apply the concepts, findings, methods, and tools derived from industrial and organizational psychology to solve human-related organizational problems.


Nancy T. Tippins, Ph.D., is a Senior Vice President and Managing Principal of Valtera Corporation where she is responsible for the development and execution of firm strategies related to employee selection and assessment as well as leadership development. She is a past president of SIOP and remains active in professional affairs, serving on a number of committees developing standards for tests and assessments.

Seymour Adler, Ph.D., is Senior Vice President and chief strategist for the Talent consulting practice at Aon Hewitt. Seymour helps manage the development and delivery of Aon Hewitt's solutions across the areas of selection, assessment, leadership development, engagement, organizational transformation, and human resource effectiveness.

A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology is the premier association for professional charged with enhancing human well-being and performance in organizational and work settings. They have more than 7,000 members.


Foreword by Allen I. Kraut, Baruch College/Kraut Associates xiii

The Editors xvii

The Contributors xix

Preface xxxv

Acknowledgments xxxvii

1. Overview of Technology-Enhanced Assessments 1
Nancy T. Tippins

Section One: Measurement and Implementation Issues in Technology-Enhanced Assessments 19

2. Foundations for Measurement 21
John C. Scott and Alan D. Mead

3. Implementing Assessment Technologies 66
Douglas H. Reynolds

4. Cheating and Response Distortion on Remotely Delivered Assessments 99
Winfred Arthur, Jr., and Ryan M. Glaze

5. Computerized Adaptive Testing 153
Rodney A. McCloy and Robert E. Gibby

6. Applicant Reactions to Technology-Based Selection: What We Know So Far 190
Talya N. Bauer, Donald M. Truxillo, Kyle Mack, and Ana B. Costa

7. International Issues, Standards, and Guidelines 224
Dave Bartram

Section Two: Case Studies of Technology-Enhanced Assessments 251

8. Web-Based Management Simulations: Technology-Enhanced Assessment for Executive-Level Selection and Development 253
Terri McNelly, Brian J. Ruggeberg, and Carrol Ray Hall, Jr.

9. Bridging the Digital Divide Across a Global Business: Development of a Technology-Enabled Selection System for Low-Literacy Applicants 267
Adam Malamut, David L. Van Rooy, and Victoria A. Davis

10. Promotional Assessment at the FBI: How the Search for a High-Tech Solution Led to a High-Fidelity Low-Tech Simulation 293
Amy D. Grubb

11. Innovation in Senior-Level Assessment and Development: Grab 'Em When and Where You Can 307
Sandra B. Hartog

12. Case Study of Technology-Enhanced Assessment Centers 324
Rick Hense and Jay Janovics

13. Video-Based Testing at U.S. Customs and Border Protection 338
Jeffrey M. Cucina, Henry H. Busciglio, Patricia Harris Thomas, Norma F. Callen, DeLisa D. Walker, and Rebecca J. Goldenberg Schoepfer

14. Going Online with Assessment: Putting the Science of Assessment to the Test of Client Need and 21st Century Technologies 355
Eugene Burke, John Mahoney-Phillips, Wendy Bowler, and Kate Downey

15. Implementing Computer Adaptive Tests: Successes and Lessons Learned 380
Mike Fetzer and Tracy Kantrowitz

16. Practice Agenda: Innovative Uses of Technology-Enhanced Assessment 394
Michael J. Zickar and Christopher J. Lake

17. Concluding Comments: Open Questions 418
Seymour Adler


Name Index 437

Subject Index 445