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More About This Title Virtual Team Success: A Practical Guide for Working and Leading from a Distance
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Praise for VIRTUAL TEAM SUCCESS
"There's no school for this yet, but when the first is established, Virtual Team Success: A Practical Guide for Working and Leading from a Distance will certainly be the core curriculum."
—JESSICA LIPNACK AND JEFFREY STAMPS, CEO and co-founders, NetAge
"Virtual Team Success is a must have for anyone managing geographically-dispersed teams. DeRosa and Lepsinger bring experience and credentials to guide us all through the labyrinth of problems that so often derail virtual teams. As our global businesses become increasingly complex, I can't imagine a more timely or better resource."
—JAY MOLDENHAUER-SALAZAR, vice president, talent management, The Gap
"For global teams that want to be top-performing, Virtual Team Success should be their team handbook. It's loaded with tools, checklists, models, and practical recommendations for working and leading from a distance. This is the kind of book virtual teams really need to be successful. I've been waiting for a book like this and look forward to recommending it as a resource that can help improve the performance of our teams!"
—KATHLEEN MCGUIRE, manager organizational development, Bayer Healthcare HR Global Leadership Development
"Virtual teams are intended to make optimal use of expertise spread across the world, but performance excellence is the exception and mediocrity the rule. After extensive and careful study of real teams, DeRosa and Lepsinger have captured essential information, principles of operation, and tools in a highly readable volume that can help thoughtful readers elevate the performance of the teams significantly. The practical focus, collection of techniques and tools, and "how to" tips provide an essential foundation for anyone with virtual team responsibility. The organization of the book centered around challenges, differentiators, and lessons will facilitate finding answers to any problem the team faces. The RAMP model makes it easy to focus on what's important in enabling top performance."
—MIKE BEYERLEIN, professor, Organizational Leadership, Purdue University
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THE AUTHORS
DARLEEN DEROSA, PH.D., is a managing partner at OnPoint Consulting. She brings ten years of management consulting experience, with expertise in the areas of talent/succession management, executive assessment, virtual teams, and organizational assessment. Darleen has authored numerous articles on virtual teams.
RICHARD LEPSINGER is president of OnPoint Consulting and has a twenty-year track record of success as a human resource consultant and executive. He is the coauthor of four books on leadership including Closing the Execution Gap: How Great Leaders and Their Companies Get Results, Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360 Feedback, and The Art and Science of Competency Models, all from Jossey-Bass/Pfeiffer.
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List of Tables, Case Studies, Figures, and Exhibits xi
Acknowledgments xv
Foreword xvii
Introduction xix
Section One: Building High-Performing Virtual Teams 1
Chapter One: Why Virtual Teams Fail 3
Key Challenges 6
Four Pitfalls to Virtual Team Performance 8
Conclusion 12
Chapter Two: Profiles of Virtual Team Success—What Good Looks Like 15
Team Composition 15
Communication and Training 19
Leadership 24
Conclusion 25
Chapter Three: Virtual Team Launch Kit 27
Test Your Virtual Team Launch IQ 27
Setting Virtual Teams Up for Success 30
Is Your Organization Prepared to Support Virtual Team Work? 49
Conclusion 50
Chapter Four: What Differentiates Great Virtual Teams—How to RAMP Up Your Team’s Performance 51
What Differentiates Top Virtual Teams? 51
The Shingle Seal Standstill: How Would You Handle It? 57
RAMP Up Virtual Team Performance 60
Conclusion 78
Section Two: Leading Virtual Teams 81
Chapter Five: How to Lead Virtual Teams—Tips, Techniques, and Best Practices for High
Performance 83
Challenges Virtual Team Leaders Face 83
Raygen Company Slump: How Would You Handle It? 88
Virtual Team Leadership Self-Assessment 91
What Makes an Effective Virtual Team Leader? 92
Obstacles at a Glance: A Quick Reference Guide 107
Conclusion 110
Chapter Six: What Factors Really Accelerate Virtual Team Performance—The Four Top
Performance Boosters 113
Taking Virtual Team Performance to the Next Level 113
Conclusion 129
Chapter Seven: How to Facilitate High-Impact Virtual Meetings—Techniques That Really
Work 131
The Facilitator’s Role 132
V-Meeting Checklist 134
Building a V-Meeting Agenda 134
Keeping Virtual Meetings on Track 136
Dealing with Other Common Challenges 140
Conclusion 142
Conclusion: Six Lessons for Successful Virtual Teams 147
Lesson 1: Focus on People Issues 147
Lesson 2: No Trust, No Team 148
Lesson 3: ‘‘Soft” Skills Are Essential 149
Lesson 4:Watch Out For Performance Peaks 150
Lesson 5: Create a ‘‘High-Touch” Environment 151
Lesson 6: Virtual Team Leadership Matters 152
Closing Thoughts 153
Appendix: On Point’s Global Virtual Team Study 157
Notes 173
About the Authors 177
Index 181
