Encyclopedia of Human Resource Management: Volume3: Thematic Essays
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More About This Title Encyclopedia of Human Resource Management: Volume3: Thematic Essays


The three volumes in The Encyclopedia of Human Resource Management offer a comprehensive review of the essential issues and most important information available on the topic. Each volume in the encyclopedia contains contributions from some of the most celebrated names in the field of human resource management (HRM) and addresses the myriad challenges faced by today's human resource professionals.

Volume 3 highlights three main topics HR professionals have identified as critical issues in today's workplace: Leadership and Learning; Strategy and Measurement; and The Evolution of Human Resources. Many of the articles in this volume provide an in-depth discussion of a current human resource topic while others introduce a new way of approaching a familiar HR challenge. Each article is designed to stimulate critical thinking and reflection. The topics covered include: Best Practices in Leadership Development; Leadership is Going Global; Web 2.0 Applications in Corporate Training; The Social Construction of Productive Organizations; Leadership Versatility; Strategy and Measurement; Strategic Business Partner Role; Human Resource Metrics; The HR Transition to Strategic Partner; Workplace Bullying; Lost Wisdom, Lost ROI; The Role of HR in Fostering Innovation in Organizations; Closing Critical Skills Gaps; Employee Engagement and Corporate Social Responsibility; The Implications of Situational Strength for HRM; and more.

The Encyclopedia of Human Resource Management gives human resource professionals the knowledge, information, and tools needed to implement the best practices in the field.


William J. Rothwell, Ph.D., SPHR, professor of Workforce Education and Development, Department of Learning and Performance Systems, Pennsylvania State University and president of Rothwell and Associates, Inc. He is the author, coauthor, or editor of over 60 books and hundreds of articles and book chapters on human resource management, training, and development.

George M. (Bud) Benscoter, Ph.D., is Senior Associate at Quanovia, Inc., a performance consulting firm, and has served on the graduate faculties of Penn State, Wharton, Duke and George Washington.


Introduction to Volume Three xi


1. Best Practices in Leadership Development 3
Curtis D. Curry

2. Applying Learning and Organization Development Principles to Specific Organizational Contexts: The Higher Education Development Experience 23
Shelda Debowski

3. Improving the Customer Learning Experience with Web-Interactive Guides 34
Kaliym Islam

4. Leadership Is Going Global 43
Rainhart Lang and Irma Rybnikova

5. Web 2.0 Applications in Corporate Training 54
M.J. Hall and Manuel London

6. High-Octane Leadership: An Essay to HR Professionals for Leading with Impact 66
Craig M. McAllaster and Lisa Lobao Junkerman

7. The Social Construction of Productive Organizations: Understanding the Leadership Moments of Everyday Talk 75
Thomas J. Yannuzzi

8. Leadership Versatility 90
J. Preston Yarborough and Michael A. Beitler


9. Aligning Stakeholder Goals in a Measurement Project 101
Boyce Byerly

10. Strategic Business Partner Role: Defi nition, Knowledge, Skills, and Operating Tensions 112
David W. Jamieson, Sue Eklund, and Bob Meekin

11. Human Resource Metrics: A Contemporary Approach to Managing Human Capital 129
Tracy H. Porter and Sharon E. Norris

12. The Eight Ps of Healthy Workplace Design 137
Kimberly S. Scott


13. The HR Transition to Strategic Partner: The Rarely Discussed Identity Challenges 161
John Sherlock

14. Reorganization of HRM—Past, Present, and Future 173
Peter M. Wald and Rainhart Lang

15. Workplace Bullying: What Can Be Done to Prevent and Manage It? 181
Sara Branch, Jane Murray, and Sheryl Ramsay

16. Myths and Realities in Human Capital Development: Generation Gaps in the Workplace 197
Scott Cody, Wendy Green, and Doug Lynch

17. Lost Wisdom, Lost ROI: Causes, Consequences, and Strategies to Mitigate Failed Global Mobility Programs 210
Edwina R. Haring

18. The Role of HR in Fostering Innovation in Organizations 226
James M. Higgins

19. Overtime Addiction: Causes, Consequences, and Cures 238
Eric C. Jackson and Peg Thoms

20. The Convergence and Divergence of HRM Across Nations: Cultural and Institutional Influences 252
Rainhart Lang and Peter M. Wald

21. Closing Critical Skills Gaps: The Case for Engagement in Regional Workforce Development Initiatives 264
Pamela Loughner

22. Employee Engagement and Corporate Social Responsibility (CSR) 274
Philip H. Mirvis

23. Human Resource Transformation: The Internal Consulting Role 287
Dayle A. Savage

24. The Implications of Situational Strength for HRM 298
Reeshad Dalal and Rustin Meyer

Contributors 307

Name Index 317

Subject Index 329