Title Details

Bob Paladino, CPA, founder of Bob Paladino & Associates, LLC, is a former executive and longtime implementation practitioner in the Corporate Performance Management (CPM) field. His firm advises boards of directors and executives and offers CPM services for rapidly implementing and integrating proven methodologies to drive breakthrough results. He contributes to leading research projects. Recently, as Senior Vice President of Crown Castle International in the Office of the CEO, he directed the global CPM/Balanced Scorecard program to win both the coveted Hall of Fame award and APQC's Best Practice Partner Award. He directed Drs. Kaplan and Norton's Strategy Focused Organization, Balanced Scorecard consulting division. Formerly a leading consultant for PricewaterhouseCoopers and Towers Perrin, he has a Wharton MBA and is a CPA and a member of the AICPA and MSCPA. He is published in leading journals and is among the highest rated speakers at corporate and industry events, such as FEI, ASMI, and CFO Rising.

Acknowledgments.

Chapter 1: Introduction: Five Key Principles of Corporate Performance Management.

Best Practice Award-Winning Enterprise Cases.

Why Read This Book?

Principle 1: Establish and Deploy a CPM Office and Officer.

Integrating Principles 2 through 5 CPM Processes and Methods.

Summary.

My Promise.

Chapter 2: Why Do Most Companies Fail to Implement Their Strategies?

Four Barriers to Strategy Implementation.

Industry Clock Speed: A New Consideration to Implementing Strategy.

Top Five Blockers to CPM Project and Process Success.

Summary.

Chapter 3: Research and the Five Key CPM Principles: A Best Practice Model.

Principle 1: Establish and Deploy a CPM Office and Officer.

Crown CPM Office and Officer Is Born.

CPM Research.

High-Performing Organizations.

Principle 1: Establish and Deploy a CPM Office and Officer.

Principle 2: Refresh and Communicate Strategy.

Principle 3: Cascade and Manage Strategy.

Principle 4: Improve Performance.

Principle 5: Manage and Leverage Knowledge.

Summary.

Chapter 4: Principle 1: Establish and Deploy a CPM Office and Officer.

Crown Castle International: Best Practice Case.

City of Coral Springs: Best Practice Case.

Tennessee Valley Authority: Best Practice Case.

Medrad: Best Practice Case.

Serono: Best Practice Case.

LB Foster Company: Best Practice Case.

Florida Department of Health: Best Practice Case.

American Red Cross: Best Practice Case.

Bronson Methodist Hospital: Best Practice Case.

Ricoh Best Practice: Best Practice Case.

KeyCorp: Best Practice Case.

Sprint Nextel: Best Practice Case.

Chapter 5: Principle 2: Refresh and Communicate Strategy.

Pareto Inc.: Foundational Strategy Map Case.

Crown Castle International: Best Practice Case.

City of Coral Springs: Best Practice Case.

Tennessee Valley Authority: Best Practice Case.

Medrad: Best Practice Case.

Serono: Best Practice Case.

LB Foster Company: Best Practice Case.

Florida Department of Health: Best Practice Case.

American Red Cross: Best Practice Case.

Bronson Methodist Hospital: Best Practice Case.

Ricoh: Best Practice Case.

KeyCorp: Best Practice Case.

Sprint Nextel: Best Practice Case.

Chapter 6: Principle 3: Cascade and Manage Strategy.

Pareto Inc.: Balanced Scorecard Introduction.

Crown Castle International: Best Practice Case.

City of Coral Springs: Best Practice Case.

Tennessee Valley Authority: Best Practice Case Study.

Medrad: Best Practice Case.

Serono: Best Practice Case.

LB Foster: Best Practice Case.

Florida Department of Health: Best Practice Case.

American Red Cross: Best Practice Case.

Bronson Methodist Hospital: Best Practice Case.

Ricoh: Best Practice Case.

KeyCorp: Best Practice Case.

Sprint Nextel: Best Practice Case.

Chapter 7: Principle 4: Improve Performance.

Introduction to Six Sigma.

Crown Castle: Best Practice Case.

City of Coral Springs: Best Practice Case.

Tennessee Valley Authority: Best Practice Case.

Medrad: Best Practice Case.

LB Foster: Best Practice Case.

Florida Department of Health: Best Practice Case.

American Red Cross: Best Practice Case.

Bronson Methodist Hospital: Best Practice Case.

Ricoh: Best Practice Case.

Houston Chronicle: Best Practice Case.

Chapter 8: Principle 5: Manage and Leverage Knowledge.

Crown Castle: Best Practice Case.

City of Coral Springs: Best Practice Case.

Tennessee Valley Authority: Best Practice Case.

Medrad: Best Practice Case.

Florida Department of Health: Best Practice Case.

American Red Cross: Best Practice Case.

Bronson Methodist Hospital: Best Practice Case.

Ricoh: Best Practice Case.

Raytheon Company: Best Practice Case.

Chapter 9: Five Key Principles Self-Diagnostic and CPM Research Resources.

CPM Diagnostic: Three Easy Steps.

CPM Research Resources.

Index.

"Paladino lives up to his commitment to his readers with his practical examples of organizations using the implementation of a CPM Office to integrate disparate performance management methodologies into a comprehensive and coordinated model for performance improvement." (Strategic Finance, February 2008)

"…is a must read for any top level executive interested in the real-world application of corporate performance management." (Quality Progress, May 2007)