Communicating the User Experience - A PracticalGuide for Creating Useful UX Documentation
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More About This Title Communicating the User Experience - A PracticalGuide for Creating Useful UX Documentation


A clear and focused guide to creating useful user experience documentation

As web sites and applications become richer and more complex, the user experience (UX) becomes critical to their success. This indispensible and full-color book provides practical guidance on this growing field and shares valuable UX advice that you can put into practice immediately on your own projects. The authors examine why UX is gaining so much interest from web designers, graduates, and career changers and looks at the new UX tools and ideas that can help you do your job better. In addition, you'll benefit from the unique insight the authors provide from their experiences of working with some of the world's best-known companies, learning how to take ideas from business requirements, user research, and documentation to create and develop your UX vision.

  • Explains how to create documentation that clearly communicates the vision for the UX design and the blueprint for how it's going to be developed
  • Provides practical guidance that you can put to work right away on their own projects
  • Looks at the new UX tools and ideas that are born every day, aimed at helping you do your job better and more efficiently
  • Covers a variety of topics including user journeys, task models, funnel diagrams, content audits, sitemaps, wireframes, interactive prototypes, and more

Communicating the User Experience is an ideal resource for getting started with creating UX documentation.


Richard Caddick (London) is managing director for cxpartners, a London-based design firm. Richard has been working on digital projects for over 14 years, working most recently with clients such as Expedia, Jaguar, The Cooperative Bank, Nokia and The Planning Portal.

Steve Cable (London) is a User Experience Consultant for cxpartners. Steve has worked on many research and design projects, most recently for clients including Nokia Music, Virgin Trains, Planning Portal and Saga Holidays.


About the Authors v

Credits vi

Authors' Acknowledgments viii

Contents ix

Introduction 1

A summary of the documents 2

Putting the documents into context 7

Enjoy yourselves! 8

CHAPTER 1: Personas 9

CHAPTER 2: Task Models 43

CHAPTER 3: User Journeys 77

CHAPTER 4: Content requirements 103

CHAPTER 5: Sitemaps 123

CHAPTER 6: Wireframes 159

CHAPTER 7: Usability Test Reports 263

CHAPTER 8: Funnel Diagrams 291

Index 323