Upside Down Management - A Common Sense Guide toBetter Business
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More About This Title Upside Down Management - A Common Sense Guide toBetter Business


There's a lot of hot air in the world of business. Wouldn't it be nice just to hear some common sense?

That's exactly what John Timpson has got. After four decades running his family business and turning it into one of the high street's biggest success stories, he really knows what works and what doesn't. Upside Down Management shares with you all the wisdom he's accumulated in that time.

From being the CEO to his trademark 'upside down management', and from breaking the rules to following your conscience, this book tells it like it is.

Upside Down Management is a fantastic insider's view of what really makes a family business tick.


John Timpson is Chairman of Timpson Ltd, his family business.


About the author ii

Acknowledgements vii

Preface ix

Chapter 1: The Timpson Experience 1

Chapter 2: Upside Down Management 49

Chapter 3: Be the CEO 73

Chapter 4: Do the Deals 107

Chapter 5: Make Mistakes 155

Chapter 6: Challenge the Rules 183

Chapter 7: Survive the Stress 219

Chapter 8: Let Your Conscience be Your Guide 241

Chapter 9: Ideas that Work 281

Conclusion 299

Index 305

Final Thought 315