Workplace Conflict Resolution Essentials For Dummies
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More About This Title Workplace Conflict Resolution Essentials For Dummies


Resolving conflict in the workplace? No problem!

Working your way through a conflict in the office can present unexpected challenges, but there's no need to feel unprepared — Workplace Conflict Resolution Essentials For Dummies has you covered! In the book, you'll find practical, expert guidance on various approaches to negotiating and mediating a successful resolution for you and your team. You'll get coverage of negotiation techniques, mediation methods and solutions for managers and employees dealing with workplace conflict, and tons of tips on building and maintaining successful teams to work through existing conflicts and help avoid future disturbances.

Encouraging colleagues to work together toward a common goal is an essential skill that all successful business professionals must possess. Rather than resorting to arguments, surrendering, running away or filing a complaint, this resource shows you how to address uncomfortable conflict in the workplace head-on, giving you the tools and advice you need to restore peace, prevent conflicts from ever starting in the first place, and maintain better productivity while boosting morale.

  • Offers clear instruction for addressing conflicts, resolving disputes and restoring peace and productivity to the workplace
  • Helps you find a solution and explore positive means for resolving conflicts
  • Illustrates how working through problems within your team makes the workplace the positive environment it should be
  • Provides guidance on developing the key negotiation and mediation skills you need to create a harmonious workplace

Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, Workplace Conflict Resolution Essentials For Dummies has everything you need to ensure your workplace environment is positive and productive!


Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.


Introduction 1

Chapter 1: Conflict Resolution at Work 5

Chapter 2: Understanding What People Bring to Conflict 13

Chapter 3: Determining How Groups Contribute to Conflict 29

Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45

Chapter 5: Knowing When to Address Conflict 61

Chapter 6: Developing a Plan and Preparing for a Meeting 75

Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87

Chapter 8: Negotiating Possible Solutions to a Conflict 103

Chapter 9: Offering Proposals and Crafting Agreements 123

Chapter 10: Adapting a Conflict Meeting for the Entire Team 141

Chapter 11: Determining How Your Company Can Help 159

Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167

Index 171