Title Details

Title Page
Copyright Page
Dedication
Contents
Preface
Acknowledgments
Cover
Part 1: Skills
1. Nonverbal Behavior
1.1. Introduction to Nonverbal Behavior
1.2. Eye Contact
1.3. Smiling and Nodding
1.4. Pausing
1.5. Posture
1.6. Physical Appearance
1.7. Personal Space
1.8. Vocal Qualities
1.9. Annotated Bibliography
2. Listening
2.1. Goals of Effective Listening
2.2. Active Listening
2.3. Barriers to Listening
2.4. Improving Listening Skills
2.5. Annotated Bibliography
3. Speaking
3.1. Introduction to Speaking Skills
3.2. Acknowledgment
3.3. Minimal Encouragers
3.4. Open Questions versus Closed Questions
3.5. Avoiding Premature Diagnosis
3.6. Sense-Making Questions
3.7. Follow-Up Questions
3.8. Reflecting Content
3.9. Reflecting Feeling
3.10. Inclusion
3.11. Closure
3.12. Giving Instructions and Directions
3.13. Confrontation
3.14. Giving Feedback
3.15. Receiving Feedback
3.16. Offering Opinions and Suggestions
3.17. Annotated Bibliography
4. Writing
4.1. Analyzing the Audience
4.2. Choosing an Appropriate Style
4.3. Writing with Impact
4.4. Writing Clearly and Briefly
4.5. Organizing
4.6. Using Inclusive and Nondiscriminatory Language
4.7. Checking Spelling
4.8. Avoiding Common Grammatical Errors
4.9. Using Tables, Charts, and Graphs
4.10. Formatting the Page
4.11. Writing Digitally
4.12. Editing Your Work
4.13. Postscript: Keeping Your Reader in Mind
4.14. Annotated Bibliography
5. Integration: Putting It All Together
5.1. How to Use This Chapter
5.2. Theory and Paradigms
5.3. Sense-Making: A Theory of Information as Communication
5.4. Microcounseling and Microtraining
5.5. Intentionality
5.6. The Problem of Manipulation versus Genuineness
5.7. Tips for Practicing
5.7.1. Practicing Verbal Skills
5.7.2. Practicing Writing Skills
5.8. Skill Integration
5.9. Annotated Bibliography