Getting Started with Evaluation
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More About This Title Getting Started with Evaluation
- English
English
ALA Editions purchases fund advocacy, awareness, and accreditation programs for library professionals worldwide.
- English
English
Title Page
Copyright Page
Contents
List of Figures, Tables, and Text Boxes
Preface
1. Evaluation
2. Evidence-Based Planning and Decision Making
3. Library Metrics
4. Internal Evaluation for Planning and Decision Making
5. External Evaluation to Inform Stakeholders and to Guide Continuous Improvement
6. Measuring Satisfaction
7. Measuring Service Quality
8. Measuring Return on Investment (ROI)
9. Measuring the Value of the Library and Its Services
10. Using and Communicating the Results
11. Positive Organizational Change
Appendix: Answers to Chapter Exercises
Selected Readings
About the Authors
Index
Copyright Page
Contents
List of Figures, Tables, and Text Boxes
Preface
1. Evaluation
2. Evidence-Based Planning and Decision Making
3. Library Metrics
4. Internal Evaluation for Planning and Decision Making
5. External Evaluation to Inform Stakeholders and to Guide Continuous Improvement
6. Measuring Satisfaction
7. Measuring Service Quality
8. Measuring Return on Investment (ROI)
9. Measuring the Value of the Library and Its Services
10. Using and Communicating the Results
11. Positive Organizational Change
Appendix: Answers to Chapter Exercises
Selected Readings
About the Authors
Index
