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More About This Title Make Yourself Clear - How to Use a Teaching Mindset to Listen, Understand, Explain Everything, and Be Understood
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Communicate effectively and create meaningful interactions in an increasingly digital world
The rise of digital communications has led to three emergent, often problematic, forces: automation, the speed and volume of information transfer, and an unmet need for people to feel more than satisfied in their interpersonal transactions, particularly between seller and consumer. Following in the footsteps of their popular website and podcast, educators and entrepreneurs Dr. Reshan Richards and Stephen Valentine created Explain Everything to address the challenges brought on by these rising trends. Through a mix of research, anecdotes, case studies, and theoretical speculation, this book equips readers to build understanding within their current and future audiences by leveraging the dispositions used by successful educators: authenticity, immediacy, and delight.
Explain Everything is not prescriptive, nor does it suggest rigid steps, pillars, or frameworks. Instead, it provides immediately recognizable and relatable context, suggesting actions that can be tried, measured, tested, and iterated upon in any communication context that involves the exchange of information and ideas.
• Ground your business communications in proven techniques
• Profit from expert instruction given by those who have helped thousands of readers and workshop students
• Develop your sales career by applying effective teaching practices to customer and colleague interactions
• For educators, adopt the latest best practices into your teaching style
Backed by thorough research and extensive real-world testing, Explain Everything opens a door to more productive communication and more effective interactions. It offers compelling and relevant insights to longtime fans and newcomers alike, leading to real and lasting benefits.
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Dr. Reshan Richards (www.explaineverything.com; New York, NY) is the CEO and Founder of Explain Everything Inc. and Adjunct Assistant Professor in the Math, Science, and Technology department at Teachers College, Columbia University and Chief, which he co-founded. Reshan also teaches Startup 101, an entrepreneurship course for graduating seniors at Montclair Kimberley Academy in NJ, and is the co-author of Blending Leadership: Six Simple Beliefs for Leading Online and Off (Wiley/Jossey-Bass). An Apple Distinguished Educator and member of Mensa, Reshan has an Ed.D. in Instructional Technology and Media from Teachers College, Columbia University, an Ed.M in Learning and Teaching from Harvard University, and a B.A. in Music from Columbia University.
Stephen J. Valentine (Montclair, NJ) is an educator, school leader, writer, and serial collaborator. He serves as the Assistant Head, Upper School, and Director of Academic Leadership at Montclair Kimberley Academy and Coordinating Editor of Klingbrief, a publication of the Klingenstein Center at Columbia University. A frequent contributor to Independent School magazine, he also co-authored Blending Leadership: Six Simple Beliefs for Leading Online and Off (Wiley/Jossey-Bass), authored Everything but Teaching (Corwin), and founded Refreshing Wednesday, a company that shapes and ships ideas. He holds degrees from the University of Virginia and Boston College.
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Foreword
Acknowledgments
About the Authors
Introduction Working at the Intersection of Teaching and Business
Section 1 Authenticity
Chapter 1 Pursuing Win-Win-Win Scenarios
Chapter 2 Recovering Human Judgment
Chapter 3 Recovering Choice in Human Interactions
Chapter 4 Adjusting to Hear and Be Heard
Chapter 5 Respecting the Game
Section 2 Immediacy
Chapter 6 Leveraging Momentum and Context
Chapter 7 Generating Immediacy for Others
Chapter 8 Rebuilding Teaching around Immediacy
Chapter 9 Rebuilding Training around Immediacy
Chapter 10 Communicating with Immediacy
Chapter 11 Selling with Immediacy
Chapter 12 Getting Immediacy Right
Section 3 Delight
Chapter 13 Identifying the Conditions for Delight
Chapter 14 Offering Choice
Chapter 15 The Power of Engagement
Chapter 16 Novelty is not your Friend
Chapter 17 Boredom is not your Enemy
Chapter 18 The Unit of Delight
Chapter 19 After Delight
Chapter 20 An Invitation
Conclusion
Appendix How we designed this reading experience
References
Index
