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- Wiley
More About This Title Talent Keepers: How Top Leaders Engage and RetainTheir Best Performers
English
Achieve higher levels of workforce engagement and retain more employees
A strong U.S. economy with record-low unemployment rates and the shift to Millennials—now the largest generation in the workforce—are driving specific challenges for organizations to engage and retain employees. Engaged employees don't just happen, they are nurtured by organizations with great cultures and strong leadership.
Talent Keepers puts a new spin on a systematic approach to employee engagement and retention with precise tactics that have achieved proven results. This book includes research-based methods of engaging employees, beginning the moment they are hired. With six client case studies that focus on how the organization put an engagement plan into practice and achieved success, readers will come away with specific, actionable strategies they can begin implementing immediately in their organization.
• Put an engagement plan into action
• Find actionable strategies
• Implement ways to retain your best employees
• Achieve success starting today
If you’re a top leader looking to engage and retain your best performers, Talent Keepers has you covered.
English
CHRISTOPHER MULLIGAN is the Chief Executive Officer of TalentKeepers. He has over 30 years of experience in the human resources industry, the majority of which has been in the employee engagement, selection, assessment and retention arena. Mulligan co-founded TalentKeepers in 2000, an organization dedicated to the issue of employee engagement and retention.
CRAIG R. TAYLOR is a former Vice President, Client Services with TalentKeepers. He joined the organization in 2002, developed and led the client services team, and retired from full-time work in 2017. Taylor is a well-known leader, speaker and writer in the areas of corporate training, organizational development and performance improvement.
English
Preface
Acknowledgments
Introduction
Energizing a Changing Workplace
Blink, and Your Staff Has Changed
Embracing the Data (and Everything After)
The Confluence of Generations
“Begging Them to Stay”
Good Leadership Still Wins
Building a Winning Strategy
Chapter 1 Engaging Your Talent Is a Business Imperative
The True Cost of Turnover
Leadership as a Market Advantage
Introducing the Leader Engagement Index
Notes
Chapter 2 What Engages People at Work?
The Tipping Point
I Don’t Need No Satisfaction
The Four Drivers of Employee Engagement
The Four Drivers and the Leadership Engagement Index
Chapter 3 Leaders and Their Impact
The Case for a Focus on Leadership
Why Focusing on Leaders Gets Results
Best Boss/Worst Boss
Leaders Underestimate Their Impact
Different Background, Different Response
Commit, Engage, Excel
Chapter 4: Communication: The Lubricant of Change
Blaming Up
What Not to Do
What to Do: Sharing Down
Chapter 5: Solving the Career Growth Dilemma
Recognize the Right Way
Trust Each Other with Your Careers
Shifting Career Aspirations
The Stay Interview
Career Growth and Accountability
Job Stratification
WOWs, Wet Socks, and Snorkels
Chapter 6: New Rules for Building a Leadership Team
The Fish Rots
Promote for More Than Just Job Skill
Measuring “Will Do” and “Can Do”
Chapter 7: Creating an Engagement and Retention Culture
Can You Fix Culture?
Communication Is Still the Key
Creating the Culture
Chapter 8: Building the Business Case for Engagement and Retention
Where’s the Money?
Finding the Money
Spreading the Impact
Building a Winning Strategy
Appendix: TalentKeepers Engagement and Retention Solutions
TalentKeepers’ Experience and Capabilities
Commit, Engage, Excel
About the Authors
Christopher Mulligan, Chief Executive Officer, TalentKeepers
Craig R. Taylor, Vice President, Client Services, TalentKeepers
