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- Wiley
More About This Title How to Speak Human: A practical guide to getting the best from the humans you work with
English
'An instant classic—this book is so utterly relevant and needed. And it is hellishly refreshing to boot. I fucking love it, and heartily recommend it to all.'—Dr Jason Fox, best-selling author of How to Lead a Quest
Take a practical approach to the communication challenges in your workplace. Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious humans:
- use the science of connection to create compelling communication
- translate mind-numbing complexity into captivating simplicity
- hijack attention, engage and influence others.
Whether you're a leader looking to connect with your workforce; a member of a small team, hungry to make a difference; or at the helm of a global organisation, with an eye on the horizon – this is a how-to for forward thinkers like you.
English
Dougal and Jen Jackson are founders of award-winning employee experience company Jaxzyn. With a diverse team of thinkers, communicators, creators and doers, they work with organisations globally to discover and implement ways to make our workplaces more human.
English
About the authors ix
Hoisting the banner for human xiii
How to speak human xxiii
How to speak whaaat? xxix
Curiosity The insatiable hunger of a curious mind 1
Anticipation The exquisite agony of anticipation 17
Surprise! The unanticipated delight of the unexpected 27
Visual The sensory superiority of visual 41
Beware … The insidious fog of habituation 57
Narratives The titillations of a well-told tale 65
Emotions The paradoxical logic of getting emotional 77
Humour The serious business of being funny 87
Caution … The complication of complexity 95
Words The power of using and choosing words wisely 107
Names The undeniable sweetness of a well-chosen name 117
Language The power of language to shift perception 127
Modes The perks of matching the mode to the message 149
Beware … The excuses for mediocrity 167
Time, tide and the inevitability of change 177
So… 181
Acknowledgements 183
Index 185
