The Wiley Blackwell Handbook of the Psychology ofthe Internet at Work
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More About This Title The Wiley Blackwell Handbook of the Psychology ofthe Internet at Work


This authoritative Wiley Blackwell Handbook in Organizational Psychology focuses on individual and organizational applications of Internet-enabled technologies within the workplace. The editors have drawn on their collective experience in collating thematically structured material from leading writers based in the US, Europe, and Asia Pacific.

Coinciding with the growing international interest in the application of psychology to organizations, the work offers a unique depth of analysis from an explicitly psychological perspective. Each chapter includes a detailed literature review that offers academics, researchers, scientist-practitioners, and students an invaluable frame of reference. Coverage is built around competencies set forth by regulatory agencies including the APA and BPS, and includes E-Recruiting, E-Leadership, and E-Learning; virtual teams; cyberloafing; ergonomics of human-computer interaction at work; permanent accessibility and work-life balance; and trust in online environments.


Guido Hertel is Department Chair and Professor of Organizational and Business Psychology at the University of Münster, Germany.

Dianna L. Stone is Visiting Research Professor at the University at Albany, SUNY, USA and an Affiliate Professor at Virginia Tech, USA.

Richard D. Johnson is Associate Professor of Management, Department Chair, and Director of the Human Resource Information Systems (HRIS) program at the University at Albany, SUNY, USA.

Jonathan Passmore (Series Editor) is Director of the Centre for Coaching & Behavioural Change, Henley Business School, UK and holds a professorship at the University of Evora, Portugal.


About the Editors vii

About the Contributors ix

Foreword xv

1 The Psychology of the Internet @ Work 1
Guido Hertel, Dianna L. Stone, Richard D. Johnson, and Jonathan Passmore

Part I Individual Perspectives 19

2 Digitized Communication at Work 21
Nicole C. Krämer and Stephan Winter

3 Ergonomics of Information Technologies at Work 39
Ben V. Hanrahan and John M. Carroll

4 Competencies for Web-Based Work and Virtual Collaboration 61
Stefan Krumm and Julian Schulze

5 User Experience, Gamification, and Performance 79
Meinald T. Thielsch and Jörg Niesenhaus

6 Trust in Virtual Online Environments 103
Sirkka L. Jarvenpaa, Celeste Cantu, and Shi Ying Lim

7 Workplace Cyberdeviance 131
Steven D. Charlier, Gary W. Giumetti, Cody J. Reeves, and Lindsey S. Greco

8 Blended Working 157
Nico W. van Yperen and Burkhard Wörtler

9 Flexwork, Work–Family Boundaries, and Information and Communication Technologies 175
Ronald E. Rice

10 Mobile Computing and Hand-Held Devices at Work 195
Humayun Zafar

Part II Organizational Perspectives 211

11 E-Recruiting: Using Technology to Attract Job Applicants 213
Derek Chapman and Anna F. Gödöllei

12 Social Networking Systems, Search Engines, and the Employment Process 231
Kimberly M. Lukaszewski and Andrew F. Johnson

13 The Evolution of E-Selection 257
David N. Dickter, Victor Jockin, and Tanya Delany

14 E-Leadership 285
Surinder Kahai, Bruce J. Avolio, and John Sosik

15 Virtual Teams 315
M. Travis Maynard, Lucy L. Gilson, Nicole C. Jones Young, and Matti Vartiainen

16 Online Employee Surveys and Online Feedback 347
Bernad Batinic and Carrie Kovacs

17 E-Learning 369
Richard D. Johnson and Kenneth G. Brown

Part III Societal and Cross-Sectorial Perspectives 401

18 Robots in the Digitalized Workplace 403
Jochen J. Steil and Günter W. Maier

19 Social Issues Associated with the Internet at Work 423
Dianna L. Stone, Dianna Krueger, and Stephen Takach

20 Employee Age Differences in Using Internet-Based Tools at Work 449
Gabriela Burlacu, Donald M. Truxillo, and Talya N. Bauer

21 The Future of Work 481
Stela Lupushor and Alex Fradera

Index 509