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In this timely issue of New Directions for Institutional Research, the authors focus on how technology is changing the daily work and required skills of the institutional researcher, providing a framework for understanding and preparing for the challenges. They show how to streamline office functions through the use of new technologies; assess the impact of distance learning on faculty workload and student learning; and respond to the new opportunities and problems posed by expanding information access. They also examine the impact of knowledge management, enterprise resource planning, data warehousing, and electronic commerce on higher education.This is the 103rd issue of the quarterly journal New Directions for Institutional Research.