The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention
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More About This Title The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention


This handbook makes a unique contribution to the fields of organizational psychology and human resource management by providing comprehensive coverage of the contemporary field of employee recruitment, selection and retention. It provides critical reviews of key topics such as job analysis, technology and social media in recruitment, diversity, assessment methods and talent management, drawing on the work of leading thinkers including Melinda Blackman, Nancy Tippins, Adrian Furnham and Binna Kandola. The contributors are drawn from diverse backgrounds and a wide range of countries, giving the volume a truly international feel and perspective. Together, they share important new work which is being undertaken around the globe but is not always easily accessible to real-world practitioners and students.


Harold W. Goldstein is Associate Professor of Industrial/Organizational Psychology at Baruch College, the City University of New York, USA. He has previously held teaching positions in the psychology departments at Bowling Green State University and New York University. His primary areas of expertise are in personnel staffing and equal employment opportunity issues, leadership development, and organizational culture.

Elaine D. Pulakos is President of PDRI and an internationally recognized contributor to the field of industrial and organizational psychology. In 2010 she received the Distinguished Professional Contributions Award from SIOP, where she has also served as President. She has published numerous articles on performance management, staffing and human resources best practices, and is the author of three books including Performance Management (2009).

Jonathan Passmore is Professor of Psychology at the University of Évora, Portugal, Managing Director of Embrion, a psychology consulting company, and one of the UK's foremost leadership coaches with a wealth of private sector and academic experience. His prolific research, writing, consultancy and speaking have made him a recognized authority on coaching and organizational change. His many books include Excellence in Coaching (2006).

Carla Sofia Carrilho Lopes Santarém Semedo is Assistant Professor in the Department of Psychology at the University of Évora, Portugal, where she leads on occupational health psychology. She is responsible for teaching psychology at undergraduate, masters, and doctoral level, and for coordinating the occupational health psychology research line. She also works as a consultant in evaluation and intervention in organizational psychology.


Notes on Editors ix

Notes on Contributors xi

Foreword xviii

Series Preface xx

Railway Children xxii

Section I Recruitment 1

1 The Psychology of Employee Recruitment, Selection and Retention 3
Harold W. Goldstein, Elaine D. Pulakos, Jonathan Passmore and Carla Semedo

2 The Contribution of Job Analysis to Recruitment 12
James A. Breaugh

3 Global Recruiting 29
Jean M. Phillips and Stanley M. Gully

4 Applicant Reactions to Hiring Procedures 53
Donald M. Truxillo, Talya N. Bauer and Alexa M. Garcia

5 Applicant Attraction to Organizations and Job Choice 71
Adrian Furnham and Kat Palaiou

6 Ethics in Recruitment and Selection 91
Nuno Rebelo dos Santos, Leonor Pais, Carla Cabo?]Leitao and Jonathan Passmore

Section II Selection 113

7 Using Ability Tests in Selection 115
Jesus F. Salgado

8 Using Personality Questionnaires for Selection 151
David J. Hughes and Mark Batey

9 Using Interviewing in Selection 182
Melinda Blackman

10 The Contribution of Others’ Methods in Recruitment and Selection: Biodata, References, Resumes and CVs 202
Adrian Furnham

11 Situational Judgement Tests for Selection 226
Jan Corstjens, Filip Lievens and Stefan Krumm

12 The Role of Simulation Exercises in Selection 247
Ryan S. O’Leary, Jacob W. Forsman and Joshua A. Isaacson

13 The Potential of Online Selection 271
Dave Bartram and Nancy Tippins

14 Gamification, Serious Games and Personnel Selection 293
Michael Fetzer, Jennifer McNamara and Jennifer L. Geimer

15 Team Assessment and Selection 310
Mengqiao Liu, Jason L. Huang and Marcus W. Dickson

16 Selection for Virtual Teams 334
Geeta D’Souza, Matthew S. Prewett and Stephen M. Colarelli

17 Assessment for Leader Development 353
Neta Moye, Rose Mueller?]Hanson and Claus Langfred

18 Talent Management in a Gender?]Diverse Workforce 376
Jeanette N. Cleveland, Jaclyn Menendez and Lauren Wallace

19 Race and Cultural Differences in Predictors Commonly Used in Employee Selection and Assessment 400
Charles A. Scherbaum, Michael M. DeNunzio, Justina Oliveira and Mary Ignagni

20 Legal and Fairness Considerations in Employee Selection 422
Kenneth P. Yusko, Brian L. Bellenger, Elliott C. Larson, Paul J. Hanges and Juliet R. Aiken

Section III Retention 443

21 Employee Turnover and Strategies for Retention 445
Angela R. Grotto, Patrick K. Hyland, Anthony W. Caputo and Carla Semedo

22 Talent Management and Retention 473
Crystal Zhang and Jim Stewart

23 The Impact of Organizational Climate and Culture on Employee Turnover 494
Mark G. Ehrhart and Maribeth Kuenzi

24 The Impact of Work–Life Balance on Employee Retention 513
Kristen M. Shockley, Christine R. Smith and Eric A. Knudsen

Index 544