The Wiley Blackwell Handbook of the Psychology ofTeam Working and Collaborative Processes
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More About This Title The Wiley Blackwell Handbook of the Psychology ofTeam Working and Collaborative Processes


A state-of-the-art psychological perspective on team working and collaborative organizational processes…

This handbook makes a unique contribution to organizational psychology and HRM by providing comprehensive international coverage of the contemporary field of team working and collaborative organizational processes. It provides critical reviews of key topics related to teams including design, diversity, leadership, trust processes and performance measurement, drawing on the work of leading thinkers including Linda Argote, Neal Ashkanasy, Robert Kraut, Floor Rink and Daan van Knippenberg.


Eduardo Salas is Professor and Allyn R. & Gladys M. Cline Chair in Psychology at Rice University, USA. Previously, he was Trustee Chair and Professor of Psychology at the University of Central Florida and Program Director for Human Systems Integration Research Department at the Institute for Simulation & Training. He has authored over three hundred journal articles and book chapters, has co-edited 15 books, and is a Past Editor of the SIOP Professional Practice book series.

Ramón Rico is Professor of Organizational Behavior in Department of Social Psychology and Methodology at the Autonomous University of Madrid, Spain, and has held a visiting professorship at the University of Central Florida, USA. He is Associate Editor of the European Journal of Work and Organizational Psychology and has published widely in journals including the Academy of Management Review, Journal of Applied Psychology and the Journal of Management.

Jonathan Passmore is Professor of Psychology at the University of Evora, Portugal, Managing Director of Embrion, a psychology consulting company, and one of the UK's foremost leadership coaches with a wealth of private sector and academic experience. His prolific research, writing, consultancy, and speaking have made him a recognized authority on coaching and organizational change. His many books include Excellence in Coaching: The Industry Guide.


About the Editors vii

About the Contributors ix

Foreword xvii

Series Preface xix

Supported Charity: Railway Children xxi

Introduction 1

1 The Psychology of Teamwork and Collaborative Processes 3
Eduardo Salas, Ramón Rico, and Jonathan Passmore

Part I Overview of Team Effectiveness 13

2 Factors that Influence Teamwork 15
Julie V. Dinh and Eduardo Salas

3 Team Performance in Knowledge Work 43
Daniel J. Slyngstad, Gia DeMichele, and Maritza R. Salazar

4 Transnational Team Effectiveness 73
Dana Verhoeven, Tiffany Cooper, Michelle Flynn, and Marissa L. Shuffler

Part II Antecedents to Team Effectiveness 103

5 Team Design 105
John L. Cordery and Amy W. Tian

6 Team Composition 129
Mikhail A. Wolfson and John E. Mathieu

7 Team Diversity 151
Bertolt Meyer

8 Change in Organizational Work Teams 177
Floor Rink, Aimée A. Kane, Naomi Ellemers, and Gerben van der Vegt

9 Status Effects on Teams 195
Kun Luan, Qiong‐Jing Hu, and Xiao‐Yun Xie

10 Cross‐Cultural Teams 219
Ningyu Tang and Yumei Wang

Part III Team Effectiveness: Processes, Emerging States and Mediators 243

11 Teamwork Processes and Emergent States 245
Rebecca Grossman, Sarit B. Friedman, and Suman Kalra

12 Team Decision Making 271
Tom W. Reader

13 Teamwork under Stress 297
Aaron S. Dietz, James E. Driskell, Mary Jane Sierra, Sallie J. Weaver, Tripp Driskell, and Eduardo Salas

14 Conflict in Teams 317
Lindred L. Greer and Jennifer E. Dannals

15 Team Leadership 345
Daan van Knippenberg

16 Team Cognition: Team Mental Models and Situation Awareness 369
Susan Mohammed, Katherine Hamilton, Miriam Sanchez‐Manzanares, and Ramón Rico

17 Team Trust 393
Ana Cristina Costa, and Neil Anderson

18 Psychological Contracts in Teams 417
Carlos‐María Alcover, Ramón Rico, William H. Turnley, and Mark C. Bolino

19 Affect and Creativity in Work Teams 441
March L. To, Neal M. Ashkanasy, and Cynthia D. Fisher

20 Team Reflexivity and Innovation 459
Michaéla C. Schippers, Michael A. West, and Amy C. Edmondson

Part IV Team Effectiveness Tools and Outputs 479

21 Team Performance Measurement 481
Michael A. Rosen and Aaron S. Dietz

22 Developing and Managing Teams 503
Charles P. R. Scott and Jessica L. Wildman

23 Team Performance in Extreme Environments 531
William B. Vessey and Lauren B. Landon

24 Team Development Interventions 555
Deborah DiazGranados, Marissa L. Shuffler, Jesse A. Wingate, and Eduardo Salas

Part V The Future of Teams 587

25 The Future of Teams 589
Michael A. West

Index 597