Quality in Action: 93 Lessons in Leadership, Participation, and Measurement
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- Wiley
More About This Title Quality in Action: 93 Lessons in Leadership, Participation, and Measurement
English
PATRICK L. TOWNSEND and JOAN E. GEBHARDT are noted speakers and consultants on quality. They are coauthors of the bestselling Commit to Quality.
English
Partial table of contents:
ON LEADERSHIP.
Action: Commitment: Taking an Active Role.
Flexibility: Using Leadership Styles.
Housekeeping: A Quality Process Starts at Home.
Outreach: Seek Answers Outside the Castle Keep.
ON PARTICIPATION.
Celebration: Sometimes You've Just Got to Throw a Party.
Issues: Corporate Roadblocks to Achieving Quality.
Memory: What Happens When the Corporate Memory Retires?
Structure: A Blueprint for Matching Solutions to Problems.
ON MEASUREMENT.
Catalysts: Surveys?
What Do You Think?
Documentation: Backing Opinion with Facts.
Goals: Is Perfection a Reasonable Goal?
Integration: From Cop to Coach—A New Role for Quality Control Specialists.
Endnotes.
Axioms for Action.
Index.
