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More About This Title Business Skills All-in-One For Dummies, UK Edition
English
Kate Burton runs a successful international coaching practice working with clients such as Hewlett-Packard, Microsoft and KPMG. Kate is co-author of the bestselling Neuro-Linguistic Programming For Dummies, Neuro-Linguistic Programming Workbook For Dummies and Building Self-Confidence For Dummies.
English
Book I: Communicating Effectively 5
Chapter 1: Creating Rapport 7
Chapter 2: Seeing, Hearing, and Feeling Your Way to Better Communication 21
Chapter 3: Pushing the Communication Buttons 35
Chapter 4: Exploring Body Language 47
Chapter 5: Demonstrating Confi dence in the Workplace 67
Chapter 6: Asking the Right Questions and Listening with Intent 87
Chapter 7: Gearing Your Approach to Your Audience: Understanding Different Decision-Making Styles 103
Chapter 8: Getting Ready to Make a Presentation 127
Chapter 9: Using Great Visual Aids in Your Presentations 137
Chapter 10: Negotiating Powerfully from the Outset 153
Book II: Building Your Commercial Acumen 167
Chapter 1: Get the Right People on Board: Making the Million-Pound Decision 169
Chapter 2: Feeling Confident with Accounting and Budgeting 185
Chapter 3: Harnessing the Power of Technology 211
Chapter 4: The Seven-Step Selling Cycle 221
Chapter 5: Easing Into Change 231
Chapter 6: Dealing with Risk and Uncertainty in Key Projects 251
Book III: Managing and Leading Others 271
Chapter 1: Working Together in Teams and Groups 273
Chapter 2: Tapping into Passion and Purpose 285
Chapter 3: Tuning into Values 301
Chapter 4: Managing Emotional States 311
Chapter 5: Strengthening Relationships in Tough Times 323
Chapter 6: Dealing with Ethics and Office Politics 339
Chapter 7: Coaching through Confl ict 359
Chapter 8: Becoming an Engaging Leader 371
Book IV: Increasing Productivity and Performance 391
Chapter 1: Leading People to Peak Performance 393
Chapter 2: Making Goals Come Alive 407
Chapter 3: Being an Expert at Performance Appraisal and Management 421
Chapter 4: Project Management: The Key to Achieving Results 437
Chapter 5: Looking at Staff Resources on Projects 449
Chapter 6: Finding Your Motivation 471
Chapter 7: Relax, it's Only Work! Stress in the Workplace 481
Chapter 8: Getting Things Done with the Help of Others 501
Chapter 9: Perfecting the Art of Delegation 521
Chapter 10: Organising Your Time and Your Tasks 529
Chapter 11: Making the Most of Meetings 551
Chapter 12: Dealing with Your Emails 559
Index 567
