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Beyond Six Sigma: Profitable Growth through Customer Value Creation
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  • Wiley

More About This Title Beyond Six Sigma: Profitable Growth through Customer Value Creation

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Gary Plaster is Partner with Charter Consulting, Chicago, IL.  He is former Partner with Grant Thornton LLP, serving as the National Managing Partner of the Enterprise Strategies practice and the firm's Chief Strategy Officer. He is the co-author of The Road to Success: How to Manage Growth, published by Wiley. Plaster is a speaker before many professional and academic groups.

Jerry Alderman is Principal with Charter Consulting in Chicago, IL. He has 20 years of industry and consulting experience and has developed a reputation for building unique insights into complex business problems and his problem solving skills are supported by his broad set of experiences, including highly technical operating systems to managing sales growth to setting strategic direction and pace.

  • English

English

Preface.

PART I: INTRODUCTION.

Chapter 1. Customer Value Creation.

PART II: PREPARING FOR GROWTH.

Chapter 2. Beyond Six Sigma.

Chapter 3. The Outside-In Perspective.

Chapter 4. The Value Perspective.

PART III: VALUE ANALYSIS. 

Chapter 5. Dimensions of Growth.

Chapter 6. Demand Chain Economics.

Chapter 7. Value Based Innovation.

Chapter 8. Solution Valuation.

Chapter 9. Value Based Decisions.

PART IV: EXECUTION.

Chapter 10. Value Exchange.

Chapter 11. Executing the Growth Strategy.

PART V: SUMMARY.

Chapter 12. Six Sigma and Beyond.

APPENDIX.

Chapter 13. Exploration of Growth Dimensions.

Chapter14. Supporting Tools for CVC.

Index.

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