Implementing the Capability Maturity Model
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More About This Title Implementing the Capability Maturity Model

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JAMES R. PERSSE, PhD, is a telecommunications consultant with LightTouch Systems, Inc., where he specializes in systems design and engineering, as well as software process management.

English

Introduction.

Acknowledgments.

PART 1: INTRODUCTION TO THE CAPABILITY MATURITY MODEL.

1. Overview of the Capability Maturity Model.

PART 2: LEVEL 2: THE REPEATABLE LEVEL.

2. Overview of Level 2.

3. Creating Level 2 Structures.

4. Creating Level 2 Processes.

5. Creating a Level 2 Training Program.

6. Creating Level 2 Policies.

7. Subcontract Management.

PART 3: LEVEL 3: THE DEFINED LEVEL.

8. Overview of Level 3.

9. Focusing on Organizational Process Improvement.

10. Organization Process Definition.

11. Creating Level 3 Structures.

12. Creating Level 3 Processes.

13. Creating Level 3 Training Program.

14. Creating Level 3 Policies.

PART 4: IMPLEMENTATION AND ASSESSMENT.

15. Implementing the CMM in a Smooth Manner.

16. Understanding the Assessment Process.

Appendix A: References.

Appendix B: Annotated Level 2 Preassessment Questionnaire.

Appendix C: Samples of Level 2 Policies.

Notes.

What's on the Companion Web Site.

Index.

English

"Unlike other books by practitioners, this book has a useful list of reference." (Managing Service Quality)
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