OSS Essentials: Support System Solutions for Service Providers
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More About This Title OSS Essentials: Support System Solutions for Service Providers
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KORNEL TERPLAN is Industry Professor at Brooklyn Polytechnic University in New York and at Stevens Institute of Technology in Hoboken, New Jersey. He has more than 30 years of consulting experience offering training and product development services in areas like network management products and services, operations support systems, traffic management, service management, and outsourcing.
English
Acknowledgments.
Preface.
Operations, Business, and Marketing Support Systems.
Portfolio of Products and Services.
Management Protocols.
Customer Care and Billing Processes.
Provisioning and Order Processing.
Network Operational Management.
Support, Documentation, and Management Systems.
Workforce Management for Service Providers.
Trends for Service Providers.
References.
Acronyms.
Index.
Preface.
Operations, Business, and Marketing Support Systems.
Portfolio of Products and Services.
Management Protocols.
Customer Care and Billing Processes.
Provisioning and Order Processing.
Network Operational Management.
Support, Documentation, and Management Systems.
Workforce Management for Service Providers.
Trends for Service Providers.
References.
Acronyms.
Index.
