Hotel Management and Operations, Third Edition
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More About This Title Hotel Management and Operations, Third Edition
English
DENNEY G. RUTHERFORD, PhD, is the Ivar Haglund Distinguished Professor in the Hotel and Restaurant Administration Program at Washington State University.
English
Contributors
Foreword
Preface
Acknowledgments
Overview
Organization
General Managers: A View At the Top
Operations: Rooms
Operations: Housekeeping, Engineering, and Security
Food and Beverage Division
Marketing and Associated Activities
Financial Control and Information Management
Human Resources Policy Management
References
Suggested Readings
Source Notes
Foreword
Preface
Acknowledgments
Overview
Organization
General Managers: A View At the Top
Operations: Rooms
Operations: Housekeeping, Engineering, and Security
Food and Beverage Division
Marketing and Associated Activities
Financial Control and Information Management
Human Resources Policy Management
References
Suggested Readings
Source Notes
