The Nordstrom Way: The Inside Story of America's#1 Customer Service Company, 2nd Edition
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More About This Title The Nordstrom Way: The Inside Story of America's#1 Customer Service Company, 2nd Edition
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ROBERT SPECTOR is a Seattle-based business author and speaker. His book, Lessons of the Nordstrom Way: The 8 Management Principles of America's #1 Customer Service Company, will be published by John Wiley & Sons in July 2000. Visit his website at robertspector.com
PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than thirty years. He is one of the top-performing salespeople in the company. Visit his website at www.patrickdmccarthy.com.
PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than thirty years. He is one of the top-performing salespeople in the company. Visit his website at www.patrickdmccarthy.com.
English
America's #1 Customer Service Company.
After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting "The Nordstrom Way."
The Nordstrom Culture: Setting Employees Free.
What's Inside: Creating an Inviting Place.
A Company of Entrepreneurs: The "Nordies" verus the "Clock-Punchers".
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting "The Nordstrom Way."
The Nordstrom Culture: Setting Employees Free.
What's Inside: Creating an Inviting Place.
A Company of Entrepreneurs: The "Nordies" verus the "Clock-Punchers".
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
