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John Mangan is Director of the University of Hull Logistics Institute where he also holds the Peter Thompson Chair in Logistics. A native of Ireland, he holds the following qualifications: BSc (National University of Ireland), Higher Diploma (Maynooth University, Ireland), MA (Lancaster University, UK), MSc (Cranfield University, UK), and PhD (Cardiff University, UK). Prior to entering academia, he worked in Aer Lingus (the Irish national airline) and in the Irish Civil Service. John's teaching and research is largely focused in two areas: global and maritime logistics, and management development in logistics and supply chain management (SCM. Prior to his appointment at Hull, John lectured first at University college Dublin, Ireland, and then at the trinity IMI Graduate School of Management in Dublin, Ireland. He also spent time as Fulbright Scholar at Boston College, USA. In addition to his current teaching and research commitments at the University of Hull, John also regularly teaches operations and logistics on University of Hull MBA programmes in both the Middle East and Asia.

Chandra Lalwani is Professor of Supply Chain Management and Director of the centre for Logistics Research at the University of Hull Logistics Institute. He holds a BEng in Electrical Engineering, an MEng in Control Systems and another MEng in Systems Engineering. He obtained his PhD from the University of Wales in 1978 based on his research on the dynamic modelling of commodity flow systems. Prior to joining the University of Hull he taught at Cardiff University Business School and was responsible for doctoral research in logistics and operations management. Professor Lalwani was a Deputy Director and Co-investigator at Cardiff Business School on the Cardiff University Innovative Manufacturing Research Centre, and Principal Investigator on one of its three flagship research projects on sustainable logistics. Chandra's teaching and research focus is in supply chain management, retail logistics, logistics and transport modelling, and integration of transport in supply chains. With his research in transport in supply chains, he has worked closely with the retail and distribution industry in the UK.

Tim Butcher is Lecturer in Operations and Project Management at the University of Hull Logistics Institute where he is the MSc Logistics and Supply Chain Management Programme Director. He holds the following qualifications: BEng(Hons) (University of Liverpool, UK) MSc (Cranfield University, UK), and EngD (Cranfield University, UK). Prior to entering academia, he completed a technical engineering apprenticeship and worked as a maintainability engineer for Westland Helicopters. Tim's teaching and research is largely focused in two areas: human factors and new technologies in logistics and SCM. In addition to his current teaching and research commitments at the University of Hull, Tim also regularly teaches project management on University of Hull MBA programmes in the Middle East.

Foreword.

Preface.

About the Authors.

About the Contributors.

Acknowledgements.

PART ONE: LOGISTICS AND SUPPLY CHAIN CONTEXT.

1. Introduction.

2. Globalisation and International Trade.

3. Supply Chain Strategies.

Part One: Case Studies.

Dell: High Velocity, Focused Supply Chain Management.

The Medical Devices Company.

PART TWO: LOGISTICS AND SUPPLY CHAIN OPERATIONS.

4. Logistics Service Providers.

5. Procurement and Outsourcing.

6. Inventory Management.

7. Warehousing and Materials Management.

8. Transport in Supply Chains.

9. Information Flows and Technology.

10. Logistics and Financial Management.

11. Measuring and Managing Logistics Performance.

Part Two: Case Studies.

Deutsche Post/DHL.

Gate Gourmet: Success Means Getting to the Plane on Time.

Managing Supply Chain Information at HBOS .

Supplier Evaluation at EADS.

PART THREE: SUPPLY CHAIN DESIGNS.

12. Supply Chain Vulnerability, Risk, Robustness and Resilience.

13. Integration and Collaboration.

14. Sustainable Logistics and Supply Chain Systems.

15. New Supply Chain Designs.

Part Three: Case Studies.

Humanitarian Aid Supply Chains.

Good Distribution Practice and Pharmaceutical Supply Chain Management.

Dubai Logistics City: A Quantum Leap in Logistics.

Morning365: An Online Bookstore’s Strategy to Grow in the Constantly Changing Market.

SCM: The Past is Prologue.

Glossary.

Index.