Touchstones: Ten Ideas Revolutionizing Business
Rights Contact Login For More Details
- Wiley
More About This Title Touchstones: Ten Ideas Revolutionizing Business
English
About the author WILLIAM A. BAND is a Vice President of Rath & Strong, Inc., the management consulting firm based in Lexington, Massachusetts. Formerly a partner with The Coopers & Lybrand Consulting Group where he led the firm’s Center for Excellence in Customer Satisfaction, Mr. Band specializes in helping organizations facing complex change achieve success through developing customer value-creating strategies. He is also the author of the bestselling Wiley business book, Creating Value for Customers: Designing and Implementing a Total Corporate Strategy.
English
The Four Keys to Creating Extraordinary Value.
Redesigning Business Processes.
The New Enterprise Architecture.
The High-Involvement Workplace.
Partnerships for Prosperity.
Transforming Through Technology.
Strategy Alignment.
Fostering the Learning Organization.
Mastering Change Management.
The New Spirit of Leadership.
Endnotes.
Index.
