Introduction to Management in the Hospitality Industry Fifth Edition
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More About This Title Introduction to Management in the Hospitality Industry Fifth Edition
English
This edition has been updated and revised to reflect the latest trends in this dynamic and ever-changing industry. Features new chapters on managing service, international hospitality and restaurant operations. Fresh material concerned with developments in lodging, food service and tourism has been added. Coverage of travel agents and their role has been expanded. Offers a view of what the industry will face in the near future.
English
Partial table of contents:
PERSPECTIVES ON CAREERS IN HOSPITALITY.
The Hospitality Industry and You.
FOOD SERVICE.
The Restaurant Business.
Restaurant Operations.
Restaurant Industry Organization: Chain, Independent, or Franchise.
Forces Shaping Food Service.
Issues Facing Food Service.
LODGING.
Lodging: Meeting Guest Needs.
Hotel and Motel Operations.
Forces Shaping the Hotel Business.
Competition in Lodging.
TRAVEL, TOURISM, AND THE HOSPITALITY INDUSTRY.
Tourism: Front and Center.
Destinations: Tourism Generators.
MANAGEMENT IN THE HOSPITALITY INDUSTRY.
Planning in Hospitality Management.
Staffing: Human Resource Management in Hospitality Management.
Control in Hospitality Management.
SPECIAL TOPICS.
The Role of Service in the Hospitality Industry.
Views of the Future.
Index.
