SUGATA BISWAS is a management consultant with the premier health care consulting firm, The Wilkerson Group (an IBM company). Formerly, he worked at the RAND Corporation and Andersen Consulting. He attended the University of Chicago and graduated with honors in economics. DARYL TWITCHELL is a management consultant with the Strategic Planning and Business Development Group of American Express. He has also worked for the international strategy consulting firm Corporate Decisions, Inc. (now Mercer Management Consult-ing). Daryl graduated Phi Beta Kappa and magna cum laude from Brown University with a degree in international relations and history. Both authors hold MBAs from the Yale School of Management.
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