Basic Hotel Front Office Procedures, 3rd Edition
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- Wiley
More About This Title Basic Hotel Front Office Procedures, 3rd Edition
English
This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.
English
Welcome to the Industry.
Reservations Procedures.
Rooming Procedures.
Guest Accounting.
Communication Skills.
TA at the Front Desk.
Glossary.
Appendix.
Notes.
Index.
