Hotel Front Office Management, 2nd Edition
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- Wiley
More About This Title Hotel Front Office Management, 2nd Edition
English
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
English
Introduction to Hotel Management.
Hotel Organization and the Front Office.
Effective Interdepartmental Communications.
Front Office Equipment Essentials.
Property Management Systems.
Reservations.
Yield Management.
Guest Registration.
Processing Guest Charge Payments.
Guest Checkout.
Night Audit.
Managing Hospitality.
Training for Hospitality.
Promoting In-House Sales.
Security.
Glossary.
Index.
