Building the Knowledge Management Network: Best Practices, Tools and Techniques for Putting Conversation to Work
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More About This Title Building the Knowledge Management Network: Best Practices, Tools and Techniques for Putting Conversation to Work
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CLIFF FIGALLO is a prominent leader in online community networking with more than fifteen years of experience. As a consultant, he's worked with clients such as AOL, Genentech, and Cisco. He previously served as director of WELL and is the author of Hosting Web Communities (Wiley).
NANCY RHINE is cofounder of Women.com, the first women-focused online enterprise. She has also served as manager of customer experience at WELL, director of women's programming at AOL, director of business development for AOL' s Digital City, and vice president for community at PlanetRX.
NANCY RHINE is cofounder of Women.com, the first women-focused online enterprise. She has also served as manager of customer experience at WELL, director of women's programming at AOL, director of business development for AOL' s Digital City, and vice president for community at PlanetRX.
English
Acknowledgments.
Introduction.
PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING.
Chapter 1. Knowledge, History, and the Industrial Organization.
Chapter 2. Using the Net to Share What People Know.
Chapter 3. Strategy and Planning for the Knowledge Network.
PART TWO: MATCHING CULTURE WITH TECHNOLOGY.
Chapter 4. The Role of IT in the Effective Knowledge Network.
Chapter 5. Fostering a Knowledge-Sharing Culture.
Chapter 6. Taking Culture Online.
Chapter 7. Choosing and Using Technology.
PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING.
Chapter 8. Initiating and Supporting Internal Conversation.
Chapter 9. Conversing with External Stakeholders.
Chapter 10. The Path Ahead.
Appendix A: Resources.
Notes.
Index.
Introduction.
PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING.
Chapter 1. Knowledge, History, and the Industrial Organization.
Chapter 2. Using the Net to Share What People Know.
Chapter 3. Strategy and Planning for the Knowledge Network.
PART TWO: MATCHING CULTURE WITH TECHNOLOGY.
Chapter 4. The Role of IT in the Effective Knowledge Network.
Chapter 5. Fostering a Knowledge-Sharing Culture.
Chapter 6. Taking Culture Online.
Chapter 7. Choosing and Using Technology.
PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING.
Chapter 8. Initiating and Supporting Internal Conversation.
Chapter 9. Conversing with External Stakeholders.
Chapter 10. The Path Ahead.
Appendix A: Resources.
Notes.
Index.
