The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 2e
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More About This Title The Nordstrom Way: The Inside Story of America's #1 Customer Service Company 2e
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ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.
English
America's #1 Customer Service Company.
After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting ``The Nordstrom Way''.
The Nordstrom Culture: Setting Employees Free.
``What's Inside'': Creating an Inviting Place.
A Company of Entrepreneurs: The ``Nordies'' Versus the Clock-Punchers.
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting ``The Nordstrom Way''.
The Nordstrom Culture: Setting Employees Free.
``What's Inside'': Creating an Inviting Place.
A Company of Entrepreneurs: The ``Nordies'' Versus the Clock-Punchers.
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
