Uncommon Sense: Creating Business Excellence in Your Organization
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More About This Title Uncommon Sense: Creating Business Excellence in Your Organization
English
STEPHEN GEORGE is renowned in business circles for his research in quality management. As a quality consultant for eleven companies applying for the Baldrige Award or the state quality awards, George has produced nine finalists and six winners. He is the author of Total Quality Management and The Baldrige Quality System, both published by Wiley.
English
Learning the Basics.
Lead by Serving.
Focus through Shared Vision.
Engage Employees.
Know Your Customers.
Organize to Optimize.
Think Process.
Manage by Fact.
Align through Planning.
Mastering Change.
Appendices.
Index.
