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Lean Six Sigma For Dummies
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John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions. John's primary responsibilities are in the areas of product design and development, and he has extensive training and coaching experience. Martin is an expert in quality and change management and has trained over 1,000 people in Lean Six Sigma techniques.
  • English

English

Introduction.

Part I: Lean Six Sigma Basics.

Chapter 1: Defining Lean Six Sigma.

Chapter 2: Understanding the Principles of Lean Six Sigma.

Part II:Working with Lean Six Sigma.

Chapter 3: Identifying Your Customers.

Chapter 4: Understanding Your Customers' Needs.

Chapter 5: Determining the Chain of Events.

Part III: Assessing Performance.

Chapter 6: Gathering Information.

Chapter 7: Presenting Your Data.

Chapter 8: Analysing What’s Affecting Performance.

Part IV: Improving the Processes.

Chapter 9: Identifying Value-Added Steps and Waste.

Chapter 10: Discovering the Opportunity for Prevention.

Chapter 11: Identifying and Tackling Bottlenecks.

Chapter 12: Understanding the People Issues.

Part V: The Part of Tens.

Chapter 13: Ten Best Practices.

Chapter 14: Ten Pitfalls to Avoid.

Chapter 15: Ten Places to Go for Help.

Index.

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