Title Details

Andrew Hiles was founder and Chairman of the first international user group for business continuity and disaster recovery planning; founding Director and first Fellow of the Business Continuity Institute; and a founder of the World Food Safety Organisation.
He is an acclaimed international presenter on risk and business continuity management and author of   five other books on these topics - some are required reading at universities across North America and the Middle East.
As a Director of Kingswell International, Andrew delivers consultancy, workshops and seminars across Europe, the Pacific Rim and Australasia, North and South America, India, the Middle East, India, China and Africa and has presented on radio and television.
In 1999 he was nominated for lifetime achievement at the Business Continuity Institute / Corporate Insurance and Risk Awards in London and in 2004 he was inducted to the BC Hall of Fame by CPM magazine in Washington DC.

Contributors.

Foreword (Lyndon Bird).

Preface (David Honour).

Introduction (Andrew Hiles).

An introduction to business continuity planning (Andrew Hiles).

How to use this book (Andrew Hiles).

Section One Achieving and maintaining business continuity: an executive overview.

1 What are we planning for? (Geert Vancoppenolle).

2 What is a business continuity planning (BCP) strategy? (Mike O’Hehir).

3 A crisis management perspective of business continuity (Robert Heath).

4 Multilateral continuity planning (Dennis C. Hamilton).

5 Marketing protection: a justifi cation for funding of total asset protection programmes? (Andrew Hiles).

6 Operational risk management (Peter Viner).

7 Business strategy and business continuity planning (Ranjit Kovilinkal Ramakrishnan and Satish Viswanathan).

Section Two Planning for business continuity: a ‘how-to’ guide.

8 The business continuity planning methodology (Malcolm Cornish).

9 Project initiation and management (Jayne Howe).

10 Risk evaluation and control: practical guidelines for risk assessment (Ian Charters).

11 Business impact analysis (Peter Barnes).

12 Developing business continuity strategies for the business or work areas (Neal Courtney).

13 Business continuity strategies for fi nancial services (Jillian Simms).

14 Business continuity strategies for manufacturing and logistics (Melvyn Musson).

15 Business continuity for telecommunications (Paul F. Kirvan).

16 Strategies for IT and communications (Michael Smith and Piper-Anna Shields).

17 Planning to recover your data (Thomas Carroll).

18 Strategies for funding recovery (Danny Rowland).

19 Emergency response and operations (Gregg C. Beatty).

20 Developing and implementing the written plan (Andrew Hiles).

21 Awareness and training (Andrew Hiles).

22 BC plan testing (Tim Armit).

23 BC audit (Rolf von Rössing).

24 Selecting the tools to support the process (Lyndon Bird).

25 Coping with people in recovery (Allen Johnson).

26 The missing elements (Andrew Hiles).

Appendix 1 Case studies (Peter Barnes and Andrew Hiles).

An introduction to the case study section.

A1A Storm, earthquake, explosion – a general overview.

A1B Living nightmares – some apocryphal tales.

A1C World Trade Center explosion 26 February 1993.

A1D Hurricane Andrew, Miami – 24 August 1992.

A1E Chicago fl oods – 13 April 1992.

A1F Thirty seconds of terror! The California earthquake.

A1G After the Fire – First Interstate Bank, Los Angeles.

A1H One Meridian Plaza, Philadelphia.

A1I The Mercantile fire.

A1J How fl oods can ruin your day: London College of Printing.

A1K Flood highlights.

A1L A cautionary tale.

A1M It happened to them.

A1N Fire highlights.

A1O Wessex Regional Health Authority.

A1P The Bishopsgate bomb – 25 April 1993.

A1Q City bomb blast: St Mary Axe – 10 April 1992.

A1R Explosion roundup.

A1S Stop thief!

A1T Miscellaneous highlights.

A1U Lessons in risk management from the Auckland power crisis.

A1V Foot and mouth: a preventable disaster.

A1W The Madrid rail bombings – 11 March 2004.

A1X Istanbul bombings – November 2003.

A1Y London bombings – 7 July 2005 (7/7).

A1Z Buncefi eld (UK) oil terminal disaster – 11 December 2005.

Appendix 2 General guideline notes (Andrew Hiles).

A2A Risk: a process approach.

A2B Data loss: where did it go?

A2C The role of insurance.

A2D Five nines: chasing the chimera?

A2E Consultancy without tears.

A2F Financing business continuity: why is it a problem?

A2G Pandemic planning (Malcolm Cornish).

Appendix 3 Certification standards.

Certification standards for business continuity practitioners.

Appendix 4 International perspectives, standards and sources.

A4A The implications of recent legislation and standards on business continuity (Andrew Hiles).

A4B Business continuity management: an international perspective from the BCI (Lyndon Bird).

A4C Business continuity planning in Asia (Alan Craig).

A4D Useful international contacts.

Glossary of general business continuity terms.

Index.