Supervision for Success in Government: A Practical Guide for First Line Managers
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More About This Title Supervision for Success in Government: A Practical Guide for First Line Managers
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DALTON S. LEE is an associate professor in the School of Public Administration and Urban Studies, San Diego State University. He is the author of The Basis of Management in Public Organizations. N. JOSEPH CAYER is a professor in and director of the School of Public Affairs, Arizona State University. He is coauthor of Handbook of Training and Development for the Public Sector (Jossey-Bass, 1993).
English
Part One: On Becoming a First Line Manager
1. Now What Do I Do? Understanding the Supervisor's Role
2. Making the Transition Easier
Part Two: Key Supervisory Skills and Responsibilities
3. Decision Making--Making the Right Choices
4. Developing Leadership Skills
5. Building a Winning Team
6. Getting Things Done: Influencing the Direction of Work
7. Planning, Thinking, and Acting Strategically
Part Three: Problem Solving for Supervisors in Government
8. Dealing with Politics and Politicians
9. Handling Public Relations
10. Disciplining Problem Employees
11. Facing Ethical Issues
1. Now What Do I Do? Understanding the Supervisor's Role
2. Making the Transition Easier
Part Two: Key Supervisory Skills and Responsibilities
3. Decision Making--Making the Right Choices
4. Developing Leadership Skills
5. Building a Winning Team
6. Getting Things Done: Influencing the Direction of Work
7. Planning, Thinking, and Acting Strategically
Part Three: Problem Solving for Supervisors in Government
8. Dealing with Politics and Politicians
9. Handling Public Relations
10. Disciplining Problem Employees
11. Facing Ethical Issues
