Title Details

OSCAR G. MINK is professor of adult and human resources development leadership at the University of Texas, Austin. PIETER W. ESTERHUYSEN is founder of Metanoic Change Industries, an indepAndent consulting firm. BARBARA P. MINK is a founding faculty member of the Human and Organization Development Program of the Fielding Institute (California), where she directs doctoral work in adult learning, organizational theory, and leadership. KEITH Q. OWEN is division chair for the Social and Behavioral Sciences, Southwest Sector, Austin Community College.

UNDERSTANDING THE TRANSFORMATION PROCESS.

The Need for an Effective Change Management Model.

The Total Transformation Management Process: An Action Model for Managing Change.

CREATING TRANSFORMATION TEAMS.

The Transformation Leadership Team: Providing Strategic Direction.

The Action Research Team: Keeping the Process on Track.

PLANNING THE TRANSFORMATION.

Determine the Need: What Makes Change Necessary?

Define the Future State: What Should Tomorrow Look Like?

Assess the Present State: What Needs to Change?

Plan for the Change: Where Do We Go from Here?

Map the Change: How Can We Stay on Track?

ACTIVATING THE TRANSFORMATION.

Support Individual Change: Fostering Learning and Problem Solving.

Develop Group Processes: Building Collaboration and Cohesiveness.

Open Organizational Boundaries: Making Change a Way of Being.

SUPPORTING THE TRANSFORMATION.

Manage the Change: Orchestrating Change and Collaboration.

Keep in Touch with the Change Process: Monitoring Change with Action Research and Levels of Use.

Sustain the Change: Running the Race That Never Ends.

Appendix A. Learning Theories and Change Models.

Appendix B. Diagnostic Tools and Activities.

"Change at Work describes a unique, holistic approach to transformation that emphasizes people first. The authors' Total Transformation Management Process is a proven, integrated tool for addressing changein all of its complexities and at every level of the organization." —C. B. Vyas, president, Zeigler

"Change at Work describes with clarity and simplicity a process that truly works! A strong, cross-functional, interdisciplinary approach that has helped guide the changes in our company and produce a 40 percent increase in profits and a 75 percent increase in stock value over the past year." —Daniel Plunkett, division vice president, Human Resource Development, The Travelers