Title Details

Kim Heldman, PMP, Project+, is an IT Director for the Colorado Governor's Office of Information Technology, overseeing information technology service delivery for four state agencies. She has over 20 years of experience in project management and is the author of several books on project management, including all editions of the bestselling PMP: Project Management Professional Exam Study Guide. Vanina Mangano, PMP, PMI-RMP, PMI-SP, Project+, is an executive member of Never Limited LLC, specializing in PMI certification exam preparation material and training. As part of her contributions to the community, Vanina volunteers through the Project Management Institute (PMI), currently serving as a core committee member for A Guide to the Project Management Body of Knowledge, 5th Edition. She and Kim Heldman are coauthors of the previous edition of PMP: Project Management Professional Exam Review Guide.

Introduction xix

Chapter 1 Project Foundation 1

Defining a Project 2

Project Characteristics 2

Operations 3

Progressive Elaboration 4

Stakeholders 4

Defining Project Management 6

Project Management 6

Programs 7

Portfolios 7

Project Management Office 7

Identifying Project Management Skills 8

Understanding Organizational Structures 10

Functional Organizations 11

Projectized Organizations 12

Matrix Organizations 13

Understanding the Project Environment 14

Understanding Project Life Cycles and Project

Management Processes 15

Project Phases and Project Life Cycles 16

Project Management Process Groups 17

Plan-Do-Check-Act Cycle 21

Recognizing Professional and Social Responsibility 21

Upholding Individual Integrity 22

Advancing the Industry 31

Review Questions 34

Answers to Review Questions 36

Chapter 2 Initiating the Project 37

Understanding the Project Management Knowledge Areas 38

Project Integration Management 39

Project Scope Management 40

Project Time Management 42

Project Cost Management 43

Project Quality Management 44

Project Human Resource Management 45

Project Communications Management 46

Project Risk Management 47

Project Procurement Management 48

Performing a Project Assessment 50

Initiating a Project 50

Selecting a Project 51

Defining the High-Level Project Scope 57

Identifying High-Level Risks, Assumptions, and Constraints 57

Developing the Project Charter 58

Inputs of the Develop Project Charter Process 59

Tools and Techniques of the Develop Project

Charter Process 60

Outputs of the Develop Project Charter Process 61

Obtaining Project Charter Approval 62

Performing Key Shareholder Analysis 62

Inputs of the Identify Stakeholders Process 63

Tools and Techniques of the Identify Stakeholders Process 64

Outputs of the Identify Stakeholders Process 65

Bringing the Processes Together 65

Review Questions 68

Answers to Review Questions 70

Chapter 3 Planning the Project 71

Assessing the Requirements 73

Inputs of Collect Requirements 75

Tools and Techniques of Collect Requirements 75

Outputs of Collect Requirements 77

Creating the Work Breakdown Structure 79

Understand the Scope Management Plan 79

Define Scope 79

Create WBS 84

Developing a Cost Management Plan 90

Understand the Cost Management Plan 90

Estimate Costs 90

Determine Budget 95

Developing a Project Schedule 99

Understand Schedule Management Plan 100

Define Activities 100

Sequence Activities 103

Estimate Activity Resources 107

Estimate Activity Durations 111

Develop Schedule 115

Developing a Human Resource Plan 126

Inputs of Develop Human Resource Plan 127

Tools and Techniques of Develop Human Resource Plan 128

Outputs of Develop Human Resource Plan 129

Developing a Communications Management Plan 131

Inputs of Plan Communications 132

Tools and Techniques of Plan Communications 132

Outputs of Plan Communications 135

Developing a Procurement Management Plan 136

Inputs of Plan Procurements 138

Tools and Techniques of Plan Procurements 139

Outputs of Plan Procurements 141

Developing a Quality Management Plan 145

Inputs of Plan Quality 146

Tools and Techniques of Plan Quality 147

Outputs of Plan Quality 151

Developing a Change Management Plan 152

Developing a Risk Management Plan 153

Plan Risk Management 153

Identify Risks 157

Perform Qualitative Risk Analysis 163

Perform Quantitative Risk Analysis 166

Plan Risk Responses 171

Inputs of Plan Risk Responses 172

Tools and Techniques of Plan Risk Responses 173

Outputs of Plan Risk Responses 175

Obtaining Project Management Plan Approval 177

Conducting a Kickoff Meeting 181

Meeting Attendees 181

Meeting Topics 181

Bringing the Processes Together 182

Project Scope Management Knowledge Area Review 184

Project Time Management Knowledge Area Review 185

Project Cost Management Knowledge Area Review 185

Project Quality Management Knowledge Area Review 186

Project Human Resource Management Knowledge Area Review 186

Project Communications Management Knowledge Area Review 186

Project Risk Management Knowledge Area Review 187

Project Procurement Management Knowledge Area Review 188

Review Questions 190

Answers to Review Questions 192

Chapter 4 Executing the Project 193

Obtaining and Managing Resources 194

Acquire Project Team 194

Conduct Procurements 197

Maximizing Team Performance 202

Develop Project Team 203

Manage Project Team 211

Executing the Project Management Plan 216

Direct and Manage Project Execution 216

Distribute Information 220

Manage Stakeholder Expectations 222

Implementing Approved Changes 225

Implementing the Quality Management Plan 226

Inputs of Perform Quality Assurance 227

Tools and Techniques of Perform Quality Assurance 227

Outputs of Perform Quality Assurance 229

Implementing the Risk Management Plan 230

Bringing the Processes Together 231

Project Integration Management Knowledge Area Review 232

Project Quality Management Knowledge Area Review 232

Project Human Resource Management Knowledge Area Review 233

Project Communications Management Knowledge Area Review 234

Project Procurement Management Knowledge Area Review 235

Review Questions 236

Answers to Review Questions 238

Chapter 5 Monitoring and Controlling the Project 239

Measuring Project Performance 240

Monitor and Control Project Work 240

Administer Procurements 243

Managing Changes to the Project Scope, Schedule, and Costs 248

Verify Scope 248

Control Scope 250

Control Schedule 252

Control Costs 255

Ensuring Adherence to Quality Standards 264

Perform Quality Control 264

Updating the Risk Register 271

Monitor and Control Risks 272

Assessing Corrective Actions 275

Perform Integrated Change Control 275

Communicating Project Status 281

Report Performance 281

Bringing the Processes Together 285

Project Integration Management Knowledge Area Review 286

Project Scope Management Knowledge Area Review 287

Project Time Management Knowledge Area Review 287

Project Cost Management Knowledge Area Review 288

Project Quality Management Knowledge Area Review 289

Project Communications Management Knowledge

Area Review 290

Project Risk Management Knowledge Area Review 291

Project Procurement Management Knowledge Area Review 292

Review Questions 293

Answers to Review Questions 295

Chapter 6 Closing the Project 297

Obtaining Final Acceptance 298

Close Project or Phase 298

Close Procurements 300

Transferring Ownership 303

Obtaining Financial, Legal, and Administrative Closure 303

Formal Project Endings 304

Trends 304

Administrative Closure 305

Distributing the Final Project Report 307

Collating Lessons Learned 307

Archiving Project Documents 308

Measuring Customer Satisfaction 308

Bringing the Processes Together 309

Project Integration Management Knowledge Area Review 310

Project Procurement Management Knowledge Area Review 311

Review Questions 312

Answers to Review Questions 314

Appendix About the Companion CD 315

What You'll Find on the CD 316

Sybex Test Engine 316

Electronic Flashcards 316

PDF of Glossary of Terms 316

Adobe Reader 316

System Requirements 316

Using the CD 317

Troubleshooting 317

Customer Care 318

Index 319