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More About This Title Optimizing and Assessing Information Technology: Improving Business Project Execution + Website
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English
PART ONE
Introduction to the IT Pillars Model
CHAPTER 1
IT Fundamentals 3
Optimizing and Assessing IT 4
Introducing the IT Pillars Model 5
Summary 12
CHAPTER 2
The Role of IT in Business Operations 13
Models and Definitions 13
Strategy 16
Business Model 17
Operating Model 17
Enterprise Architecture 17
CHAPTER 3
The Strategy Pillar 21
From Strategy to Delivery 21
People 23
Process 23
Technology 28
Next Steps 31
CHAPTER 4
The Project Management Pillar 33
From Strategy to Delivery 33
People 37
Process 39
Technology 39
Next Steps 42
CHAPTER 5
The Operational Excellence Pillar 43
From Strategy to Delivery 43
People 47
Process 48
Technology 49
Ending with the Customers 51
CHAPTER 6
The IPM Scorecard 55
Overview of the Process 55
Example Scorecard 57
Template Details 64
Summary 64
PART TWO
Case Study 1: A Mature Organization
CHAPTER 7
Introduction to Case Study 1 67
Company Background 67
Financials 69
Operations 69
IT Organization 69
Corporate and IT Goals 70
CHAPTER 8
The Strategy Pillar of a Mature Organization 73
Background 73
People 73
Process 79
Technology 83
CHAPTER 9
The Project Management Pillar of a Mature Organization 91
People 91
Process 98
Technology 99
CHAPTER 10
The Operational Excellence Pillar of a Mature Organization 107
People 107
Process 111
Technology 115
CHAPTER 11
The IPM Scorecard of a Mature Organization 123
Assessed 123
Optimized 126
Summary 131
PART THREE
Case Study 2: A Growing Organization
CHAPTER 12
Introduction to Case Study 2 135
Company Background 135
Financials 137
Operations 137
IT Organization 137
Corporate and IT Goals 139
CHAPTER 13
The Strategy Pillar of a Growing Organization 141
People 143
Process 147
Technology 151
CHAPTER 14
The Project Management Pillar of a Growing Organization 159
People 159
Process 165
Technology 165
CHAPTER 15
The Operational Excellence Pillar of a Growing Organization 175
People 175
Process 182
Technology 186
CHAPTER 16
The IPM Scorecard of a Growing Organization 191
Assessed 191
Optimized 194
Summary 199
PART FOUR
Tools and Reporting
CHAPTER 17
IT Measures, Metrics, and Indicators 203
Data, Information, Knowledge, and Wisdom 204
Measures, Metrics, and Indicators 204
Benchmarking 205
ROI 205
CHAPTER 18
Reporting 207
Simple IT Assessment 208
PPT Assessment 208
Cost Assessment 208
Acquisition Integration Assessment 210
Red Flag Report 211
Summary 212
CHAPTER 19
Conclusion 213
About the Web Site 221
Notes 223
About the Author 227
Index 229
