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More About This Title The Encouraging the Heart Workbook
English
English
1 How to Use This Workbook.
2 The Seven Essentials of Encouraging the Heart.
3 Set Clear Standards.
4 Expect the Best.
5 Pay Attention.
6 Personalize Recognition.
7 Tell the Story.
8 Celebrate Together.
9 Set the Example.
10 Moving Forward.
Appendix: Ideas for Encouraging the Heart.
Notes.
Acknowledgments.
About the Authors.
English
—Beverly Kaye, founder and CEO, Career Systems International; coauthor, Love 'Em or Lose 'Em: Getting Good People to Stay
"This is the Swiss Army Knife of management tools."
—Debra Sikanas, cofounder, Baudville, Inc.; past president, National Association for Employee Recognition
"Jim Kouzes and Barry Posner have hit another home run by turning their groundbreaking research into a practical 'how to' guide that truly brings these compelling principles to life. This inspirational 'journey guide' will help readers build leadership capacity in all aspects of life—personal, family, vocationally, and community—by lifting and growing others along the way to reach their full potential."
—Jim "Gus" Gustafson, strategic leadership research and development, U.S. Cellular
"Brilliant! In The Encouraging the Heart Workbook, Jim Kouzes and Barry Posner show why they are today's preeminent thinkers on practical leadership, giving managers real tools to engage the hearts of their people and create extraordinary results. The highly relevant activities will challenge you to set better standards, personalize recognition, and celebrate more effectively."
—Adrian Gostick, author, The Invisible Employee
"After twenty years as an executive search consultant, I have no doubt that Encouraging the Heart is a key practice for leadership success and development. This powerful workbook will help you achieve both."
—Claudio Fernández-Aráoz, partner and executive committee member, Egon Zehnder International
"The best workbook on recognition ever published!"
—Marshall Goldsmith, university professor, Alliant International University's Marshall Goldsmith School of Management
"The Encouraging the Heart Workbook is more valuable than any workshop I have attended. Jim Kouzes and Barry Posner provide a guided learning experience that will help you unleash your leadership power for engaging individuals in committing themselves fully to their work."
—Leslie A. Yerkes, president, Catalyst Consulting Group, Inc.; author, Fun Works: Creating Places Where People Love to Work
