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More About This Title Risk Management Handbook for Health Care Organizations, 4th Edition
English
Roberta Carroll, ARM, MBA, CPCU, CPHRM, is director, Risk Management at Aon Risk Consultants in Tampa, Flordia. She is a frequent speaker in the health care risk management areas of risk financing, claims administration, loss control, captive management, strategic planning, and reengineering. A past president of ASHRM, she has served on its board of directors for six years.
English
About the Contributors.
Preface.
About This Book.
PART I. HEALTH CARE RISK MANAGEMENT.
Chapter 1: Enterprise Risk Management: Laying a Broader Framework for Health Care Risk Management (Ward R. H. Ching).
Chapter 2: Health Care Legal Concepts (Peter Hoffman).
Chapter 3: Governance of the Health Care Organization (John Horty and Monica Hanslovan).
Chapter 4: Development of a Risk Management Program (Jane J. McCaffrey and Sheila Hagg-Rickert).
Chapter 5: The Health Care Risk Management Professional (Jeannie Sedwick).
Chapter 6: Systems for Risk Identification (William J. McDonough).
Chapter 7: Risk Mapping—A Visual Tool for Risk Management Decision Making (M. Michael Zuckerman).
PART II. RISK DOMAINS.
Chapter 8: Physician and Allied Health Professional Credentialing (Mark A. Kadzielski).
Chapter 9: Claims and Litigation Management (Ellen L. Barton).
Chapter 10: Documentation and the Medical Record (Sandra K. Johnson, Leilani Kicklighter, and Pamela J. Para).
Chapter 11: Managing Risk in Acute-Care Specialty Units (Sylvia M. Brown).
Chapter 12: Creating Patient Safety and High Reliability: Critical Challenges for Risk Managers (Grena G. Porto).
Chapter 13: Primary and Ambulatory Care (Robert Bunting and Joyce Benton).
Chapter 14: Risk Management and Behavioral Health (Robin Burroughs and Bruce Dmytrow).
Chapter 15: Home Care Services (Margaret E. Cwik).
Chapter 16: Pre-Hospital Emergency Medical Services (Alice L. Epstein and Gary H. Harding).
Chapter 17: Post-Acute and Long-Term Care (Kathryn Hyer and Brenda Johnson).
Chapter 18: A Contract Review Primer for Risk Managers (Peggy L. B. Nakamura).
Chapter 19: Managed Care (Berni H. Bussell).
Chapter 20: Introduction to Risk Financing (Dominic A. Colaizzo).
Chapter 21: Cost of Risk (Dominic A. Colaizzo).
Chapter 22: Insurance: Basic Principles and Coverages (Kimberly Willis and Judy Hart).
Chapter 23: Risk Financing Techniques (Brad R. Norrick, Thomas M. Jones, and Thomas M. Hermes).
Chapter 24: Request for Proposals (Roberta Carroll).
Chapter 25: Mergers, Acquisitions, and Divestitures (Karen E. Bedford, Philip L. Foster, Lorrie J. Neiburg, and John E. Newton).
Chapter 26: Emerging Liabilities in Partnerships, Joint Ventures, and Collaborative Relationships (Rebecca A. Havlisch).
Chapter 27: Advertising Liability—A Growing Risk
Management Concern (Ellen L. Barton and Benjamin A. Post).
Chapter 28: Patient Rights for Empowered Consumers and Risk Managers (Mary A. Seisser).
Chapter 29: Informed Consent as a Loss Control Process (Fay A. Rozovsky).
Chapter 30: Ethics and Patient Care (Sheila Cohen Zimmet).
Chapter 31: Communication with Patients and Other Customers: The Ultimate Loss Control Tool (Geri Amori).
Chapter 32: Employment Practices Legal Issues (Pamela J. White).
Chapter 33: Absence and Productivity Management (Phyllis Ruez).
Chapter 34: Organizational Staffing (Mary Lynn Curran).
Chapter 35: Workers’ Compensation Programs in Health Care Organizations (Peggy L. B. Nakamura).
Chapter 36: Emergency Management (Michael L. Rawson and Harlan Y. Hammond, Jr.).
Chapter 37: Occupational and Environmental Risk Exposures for Health Care Facilities (John C. West).
Chapter 38: Statutes, Standards, and Regulations (Mark Cohen).
Chapter 39: Accreditation, Licensure, Certification, and Surveying Bodies (Kathleen Stillwell).
Chapter 40: Corporate Compliance—A Risk Management Framework (Jeffrey F. Driver and Glenn T. Troyer).
Chapter 41: The Health Insurance Portability and Accountability Act (HIPAA) of 1996 (Rachel Glitz and Clark Stanton).
Chapter 42: Information Technologies and Risk Management (Ronni P. Solomon).
Chapter 43: Evolving Risk in Cyberspace and Telemedicine (Pamela J. Para).
Chapter 44: Data Management (Kirk S. Davis, Jane C. McConnell, and Elizabeth D. Shaw).
Chapter 45: The Risk Manager and Biomedical Technology (Sally T. Trombly).
PART III. MONITORING AND IMPROVING.
Chapter 46: Risk Management’s Role in Performance Improvement (Peggy Berry Martin).
Chapter 47: Benchmarking (Kathleen M. Roman).
Chapter 48: Risk Management Program Evaluation (Christopher Cassirer).
List of Acronyms.
Index.
