Title Details

1. Understanding Facilitation.

What Is Facilitation?

What Does a Facilitator Do?

Differentiating Between Process and Content.

Core Practices Overview.

Focus on Questioning.

Managing the Flip Chart.

The Language of Facilitation.

Giving and Receiving Feedback.

How Neutral Do Facilitators Really Need to Be?

How Assertive Can a Facilitator Be?

Facilitation As A Leadership Style.

Best and Worst Facilitator Practices.

Facilitator Behaviors and Strategies.

Facilitation Core Practices Observation Sheet.

Facilitation Process Flow Observation Sheet.

Facilitation Skill Levels.

Facilitation Skills Self.

Assessment.

Facilitation at a Glance Chart.

2. Facilitation Stages.

Assessment and Design.

Feedback and Refinement.

Final Preparation.

Starting a Facilitation.

During a Facilitation.

Ending a Facilitation.

Following up on a Facilitation.

3. Knowing Your Participants.

Conducting an Assessment.

Group Assessment Survey.

Comparing Groups to Teams.

Understanding Team Stages.

Forming.

Storming.

Norming.

Performing.

The Final Team Growth Stage.

Facilitation Strategies Chart.

Team Effectiveness Survey.

Clarifying Empowerment Levels.

Helping Groups Negotiate Increased Empowerment.

4. Creating Participation.

Creating the Condition for Full Participation.

Removing the Blocks to Participation.

High-Participation Techniques.

Group Effectiveness Survey.

Encouraging Effective Meeting Behavior.

Group Behaviors Handout.

Observing Group Behaviors in Action.

Peer Review.

Peer Review Format.

5. Facilitating Conflict.

Knowing the Difference Between Debates and Arguments.

Steps in Managing Conflict.

The Five Conflict Options: Pros and Cons.

Conflict Management Norms.

Making Interventions.

Dealing with Resistence.

Confrontational Facilitation.

Common Facilitation Dilemmas.

The Collaborative Conflict Management Process.

Observing Interpersonal Conflict Worksheet.

Group Conflict Checklist.

Conflict Management Observation Sheet.

Conflict Effectiveness Survey.

6. Effective Decision Making.

Symptoms, Causes and Cures of Poor Decisions.

Decision-Making Survey.

The Six Decision.

Making Options.

Understanding Consensus Building.

Things to Watch for in Decision Making.

Effective Decision Making Behaviors.

Shifting Decision Making Paradigms.

Overview of the Systematic Consensus Building Process.

Consensus Decision Worksheet

7. Meeting Management.

Meetings that Work.

Meeting Diagnostic Survey.

Our Meetings are Terrible!.

The Fundamentals of Meeting Management.

Sample Meeting Exit Survey.

Meeting Effectiveness Survey

8. Process Tools for Facilitators.

Visioning.

Sequential Questioning.

Brainstoming.

Anonymous Brainstorming Techniques.

Force-Field Analysis.

Gap Analysis.

Multi-Voting.

Root.

Cause Analysis.

Decision Grid.

Troubleshooting.

Troubleshooting Worksheet.

Survey Feedback.

Priority Setting.

Needs and Offers Negotiation.

Systematic Problem Solving.

Systematic Problem Solving Worksheet

9. Process Design.

Introduction to the Sample Designs.

1. Creating a Mission Statement and Objectives.

2. Work Planning, Roles and Responsibilities.

3. Priority Setting/Cutback Planning.

4. Inter-Group Negotiation.

5. Finding and Solving Problems.

6. Core Program Development.

7. Survey Feedback/Issue Consensus.

8. New Leader Integration.

9. Transition Planning.

10. Process Improvement.

Session Planning Worksheet.

About the Author.

Acknowledgements.

Bibliography.

How to use the CD-ROM.

"Facilitating with Ease! is a must-have resource. I've been in OD for fifteen years and this is one of my 'go-to' books." —Rob Mullins, senior training consultant, The Boeing Company

"Facilitating with Ease! is so thorough and so well organized, we've made it the centerpiece of our facilitator training program." —Karen H. Wunderlin, president, Wunderlin Consulting