Continuous Improvement Tools: A Practical Guide to Achieve Quality Results, Volume 1 (Only Cover isRevised) (Quality Improvement Series)
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More About This Title Continuous Improvement Tools: A Practical Guide to Achieve Quality Results, Volume 1 (Only Cover isRevised) (Quality Improvement Series)
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These two volumes offer a commonsense approach to creating and sustaining quality-improvemnt efforts. Your process improvement problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.
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RICHARD Y. CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.
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Introduction.
Brainstorming.
Affinity Diagram.
Matrix Diagram.
Force Field Diagram.
Cause And Effect Diagram.
Criteria Rating Form.
Check Sheet.
Summary.
Appendix: Reproducible Forms And Worksheets.
